Medical Record Clerk

Neighborhood Health Association of Toledo, Inc.; Toledo (OH); On-site; USD 36,000 - 46,000; Full time

Benefits offered by this job

PTO earned benefit

11 paid holidays

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Matching retirement plan

Employee Assistance Program

Job summary

Neighborhood Health Association (NHA) seeks a Medical Records Clerk to support providers and staff by handling clerical tasks, managing referrals, and securing patient records. The role requires adherence to HIPAA and accurate documentation for insurance and audits.

The position includes handling requests for information, scanning and indexing records, and assisting with transcription and reporting while maintaining confidentiality and sensitivity to a diverse patient population.

Qualifications

• High school diploma or GED required.
• Medical records technician certification, and/or current certified and/or registered medical assistant with a minimum of one year experience working in an office or clinical setting required.
• Working knowledge of medical terminology.
• Must be knowledgeable of medical records practices, HIPPAand utilization management.
• Ability to maintain patient confidentiality.
• Possesses the personal maturity and emotional intelligence to be able to manage working under demanding and challenging clinical circumstances.
• Must be sensitive to cultural, religious, and ethnic diversity.
• Effective organizational, communication, writing and listening skills.

Responsibilities

• Supports patient care delivery by assisting health care providers with clerical and administrative duties.
• Checks, records/documents phone messages appropriately on phone logs and in the EHR, as appropriate. Returns phone calls as required and/or as directed by medical providers.
• Manages the Patient Referral Processes (external and internal) as appropriate and/or assigned.
• Manages NHA requests for Information/release of Information/Medical Records Requests from other health care providers
• Verifies and documents (electronic, written or telephone) “Requests for Information,” “Releases of Information,” “Medical Records Requests,” and/or other related documents from hospitals, clinics, physicians, or agencies; gathers information for such requests
• Scans, faxes, e-mails or mails records to requesting agencies or physicians’ offices, as appropriate
• Scans, indexes, and tracks all laboratory work, procedures, testing, dictation and medical data from hospitals, clinics, physicians, as appropriate and/or assigned; ensures proper placement in the EHR
• Assists with and locates information and reports that are not in the medical record
• Pulls purged charts for audits as needed
• Performs miscellaneous clerical duties including copying, filing, phoning, emailing, faxing, organizing, etc.; directs information to the appropriate parties
• Assists with transcription services with the Medical Department; may perform Scribe duties if trained and assigned
• Assists in the generation of revenue by ensuring accurate and complete documentation of care and treatment in the EHR; completes insurance forms as requested; and responds to insurance and other third-party inquiries

Skills

Medical terminology

Confidentiality

Communication

Organizational skills

Education

High school diploma or GED

Medical records certification

Certified medical assistant

Tools

EHR

Job description

General Function:

The Medical Records Clerk performs clerical and administrative functions to assist and support providers, medical staff and medical support staff in the provision of medical care which includes patient referrals, and maintaining patient records in an accurate, organized and readily retrievable manner. Assists the Medical Records Manager in ensuring all written and electronic medical records within the department/system are maintained and secure, and that information contained in the record is complete and accurate. The Medical Records Coordinator will also assist the Medical Records Manager in data collection and the generation and/or submission of audit reports and other reports, as assigned.

Clerical/Administrative Duties:

• Supports patient care delivery by assisting health care providers with clerical and administrative duties:
• Checks, records/documents phone messages appropriately on phone logs and in the EHR, as appropriate. Returns phone calls as required and/or as directed by medical providers.
• Manages the Patient Referral Processes (external and internal) as appropriate and/or assigned.
• Manages NHA requests for Information/release of Information/Medical Records Requests from other health care providers
• Verifies and documents (electronic, written or telephone) “Requests for Information,” “Releases of Information,” “Medical Records Requests,” and/or other related documents from hospitals, clinics, physicians, or agencies; gathers information for such requests
• Scans, faxes, e-mails or mails records to requesting agencies or physicians’ offices, as appropriate
• Scans, indexes, and tracks all laboratory work, procedures, testing, dictation and medical data from hospitals, clinics, physicians, as appropriate and/or assigned; ensures proper placement in the EHR
• Assists with and locates information and reports that are not in the medical record
• Pulls purged charts for audits as needed
• Performs miscellaneous clerical duties including copying, filing, phoning, emailing, faxing, organizing, etc.; directs information to the appropriate parties
• Assists with transcription services with the Medical Department; may perform Scribe duties if trained and assigned
• Assists in the generation of revenue by ensuring accurate and complete documentation of care and treatment in the EHR; completes insurance forms as requested; and responds to insurance and other third-party inquiries

Qualifications:

• High school diploma or GED required.
• Medical records technician certification, and/or current certified and/or registered medical assistant with a minimum of one year experience working in an office or clinical setting required.
• Working knowledge of medical terminology.
• Must be knowledgeable of medical records practices, HIPPAand utilization management.
• Ability to maintain patient confidentiality.
• Possesses the personal maturity and emotional intelligence to be able to manage working under demanding and challenging clinical circumstances.
• Must be sensitive to cultural, religious, and ethnic diversity.
• Effective organizational, communication, writing and listening skills.

Competitive salary and benefits package including:

• PTO earned benefit
• 11 paid holidays
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Matching retirement plan
• Employee Assistance Program

This is a full-time non-exempt position working 37.5 hours per week Monday – Friday, no weekends or holidays

We are a drug free workplace, and an Equal Opportunity Employer.

Neighborhood Health is a second-chance employer, but full transparency is required. Applicants must disclose any background issues, including arrests, time served, probation, DUIs, or related matters—even if advised they may not appear. Failure to disclose will result in withdrawal of the job offer or termination of the hiring process

Neighborhood Health Association (NHA), a Federally Qualified Health Center (FQHC), is the largest community health center system in Northwest Ohio with partnerships that include ProMedica, Mercy Health, and University of Toledo Medical Center. NHA has grown from a single location in 1969 to 12 medical and dental clinics throughout Lucas County. Today we operate multiple health centers including pediatrics, adult medicine, dental services, health care for the homeless, women’s health center, senior centers and a full service pharmacy with lab services on site. For more than 50 years, NHA has placed a strong focus on prevention and empowering individual responsibility in managing their health care and overall well‑being. Our services are acutely responsive to the needs of everyone throughout the communities we serve, providing excellent care and the best health practices.

Our Mission:Through our exceptional health care services, we empower and educate, aggressively working to eliminate health care inequities, while supporting personal responsibility for one’s own health regardless of the ability to pay.