Centralized Scheduler

Neighborhood Health Association; Toledo (OH); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life Insurance

11 paid holidays

Generous PTO

Job summary

Neighborhood Health Association is seeking a front desk/appointment coordinator in Toledo, OH. You will greet patients, schedule and cancel appointments using the electronic health system, and maintain confidentiality while following PCMH standards.

You will float between clinics, handle inquiries, and direct calls to the proper departments. A high school diploma or GED is required and computer skills are essential.

Qualifications

• High School Diploma or GED required.
• Detail oriented with time management skills.
• Pleasant and professional demeanor under pressure.
• Able to relate to diverse patients in a courteous manner.
• Computer knowledge required.
• Initiative and sound judgment when orders are not explicit.
• Ability to maintain patient confidentiality.

Responsibilities

• Greet patients arriving to appointments in a courteous and professional manner.
• Schedule, reschedule, and cancel patient appointments using the electronic health system, following PCMH standards.
• Confirm patient appointments and reschedule as needed.
• Direct non-scheduling calls to the appropriate department or extension.
• Respond to patient inquiries and follow up where necessary.
• Float between NHA medical clinic offices as needed; travel with own insured vehicle.

Skills

Customer service

Communication

Detail oriented

Professional demeanor

Time management

Independence

Confidentiality

Diversity sensitivity

Adaptability

Education

High School Diploma or GED

Tools

EHR system

Computer literacy

Job description

Neighborhood Health Association - Greet patients arriving to appointments at the clinic in a courteous and professional manner, and schedule patient appointments by phone. For patients desiring to schedule or cancel/reschedule an appointment, accurately schedule the appointment in the electronic health system, using PCMH standards. Maintain a professional and courteous manner while protecting confidential patient information.

Duties And Responsibilities

• Assist with pre-calls and call reports
• Confirm patient’s appointments.
• Schedule appointments for patients using the electronic health system, following PCMH standards.
• Cancel and reschedule appointments for patients using the electronic health system, following PCMH standards.
• Direct non-scheduling calls to appropriate department or extension.
• Respond appropriately to patient inquiries.
• Follow up with patient calls where necessary.
• Will be knowledgeable of LEP policy in order to accurately manage our non-English speaking patients.
• Maintain a friendly, courteous, and professional tone when handling all incoming calls.
• Utilize resources provided for patients with unresolved issues, to include Patient Lines, E.H.R. Messaging, and Patient Advocate.
• Performs other duties as assigned by supervisor.
• Will float between NHA medical clinic offices.
• Requires own insured vehicle and a good driving record.

Skills/Qualifications

• Require, High School Diploma or GED equivalent.
• Detail oriented along with the ability to manage time efficiently.
• Pleasant and professional demeanor and temperament during times of stressful and difficult situations.
• Ability to relate effectively to a diverse group of patients in a professional and courteous manner.
• Computer knowledge is required.
• Must show initiative, independent thinking, and ability to use sound judgment in the absence of specific orders.
• Must show ability to resolve patient or customer concerns within the parameters given by the employer.
• Ability to maintain patient confidentiality.
• Must be able to work independently in a fast-paced environment with regular interruptions

We offer a competitive salary and benefits package including Health, Dental, Vision and Life Insurance, a matching retirement plan, Employee Assistance Program, 11 paid holidays and generous PTO.

• Hourly pay $17.00/hr.

Neighborhood Health Association (NHA), a Federally Qualified Health Center (FQHC), is the largest community health center system in Northwest Ohio with partnerships that include ProMedica, Mercy Health, and University of Toledo Medical Center. NHA has grown from a single location in 1969 to 12 medical and dental clinics throughout Lucas County. Today we operate multiple health centers including pediatrics, adult medicine, dental services, health care for the homeless, women's health center, senior centers, and a full-service pharmacy with lab services on site.

For more than 50 years, NHA has placed a strong focus on prevention and empowering individual responsibility in managing their health care and overall well-being. Our services are acutely responsive to the needs of everyone throughout the communities we serve, providing excellent care and the best health practices.

Neighborhood Health is a second-chance employer, but full transparency is required. Applicants must disclose any background issues, including arrests, time served, probation, DUIs,, or related matters—even if advised they may not appear. Failure to disclose will result in withdrawal of the job offer or termination of the hiring process

Our Mission:

Through our exceptional health care services, we empower and educate, aggressively working to eliminate health care inequities, while supporting personal responsibility for one’s own health regardless of the ability to pay.

We are a drug free workplace, and an Equal Opportunity Employer