Medical Receptionist, UofL Physician Outpatient

UofL Health; Louisville (KY); On-site; USD 38,000 - 45,000; Full time

Job summary

UofL Health is seeking a Medical Receptionist for its outpatient department in Louisville. The role involves managing patient interactions, scheduling appointments, and collaborating with medical staff to provide quality care. Ideal for entry-level candidates, this position promises a dynamic work environment within a leading healthcare institution.

Qualifications

• Entry-level position requiring effective communication and customer service skills.
• Ability to manage patient interactions and maintain confidentiality.
• Proficient with standard office procedures and technology.

Responsibilities

• Answering incoming calls and scheduling patient appointments.
• Maintaining patient records and ensuring the confidentiality of information.
• Handling front-desk activities and assisting medical staff as needed.

Skills

Communication

Customer Service

Attention to Detail

Job description

Medical Receptionist, UofL Physician Outpatient

Medical Receptionist, UofL Physician Outpatient

3 days ago Be among the first 25 applicants

Job Description Summary:

The medical receptionist is responsible for answering incoming calls, scheduling appointments as well as updating patient demographics, maintain bump list, schedule for each division, page MD’s with hospital consults, obtain medical records when possible. The receptionist will work closely with medical staff to ensure all patients are provided with quality care.

Address

401 E. Chestnut St Louisville, KY 40202

Shift

Job Description Summary:

The medical receptionist is responsible for answering incoming calls, scheduling appointments as well as updating patient demographics, maintain bump list, schedule for each division, page MD’s with hospital consults, obtain medical records when possible. The receptionist will work closely with medical staff to ensure all patients are provided with quality care.

Job Description

Essential Functions:

• Welcomes patients and visitors by greeting warmly and answering or referring inquiries
• Utilizes Centricity Business Practice Management System, registers patients according to standard procedures
• Ensures availability of treatment information by filing and retrieving patient records
• Schedules appointments for patients
• Scans and files administrative and medical information in patient’s medical record
• Makes appointment reminder calls to patients with upcoming appointments
• Maintains forms and office supplies required for call center activities
• Participates in staff and educational meetings
• Maintains operations by following policies and procedures; reporting needed changes
• Contributes to team effort to assure excellent patient care and service
  
  

Other Functions

• Responds to customer’s needs in a way that demonstrates the care, courtesy and respect they deserve. Provides our customers with prompt service
• Listens attentively to customers in order to fully understand their needs
• The messages to customers and team members should be delivered with courtesy, clarity and care. We communicate pertinent clinical/work status information to employer and other team members as assigned
• Interacts effectively and in a supportive manner with persons of all backgrounds
• Respects and maintains privacy and dignity of patients; assures patient confidentiality at all times
• Provides efficient and professional telephone services
• Maintains compliance with all company policies, procedures and standards of conduct
• Complies with HIPAA privacy and security requirements to maintain confidentiality at all times
• Performs other duties as assigned
  
  

Additional Job Description

Potential work at satellite offices around Louisville.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

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