Medical Receptionist

UofL Hospital; Louisville (KY); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in healthcare is seeking a dedicated individual to join their team as a Patient Service Representative. This role involves answering incoming calls, scheduling appointments, and ensuring patient records are accurately maintained. The ideal candidate will demonstrate exceptional customer service skills and a commitment to patient confidentiality. Working in a collaborative environment with a focus on compassionate care, you will play a vital role in enhancing the patient experience. If you are a motivated team player looking to make a difference in healthcare, this opportunity is perfect for you.

Qualifications

• Dependable and professional candidates with strong customer service skills.
• 1+ years of medical office experience preferred.

Responsibilities

• Welcomes patients and visitors, schedules appointments, and maintains records.
• Communicates effectively with patients and team members.

Skills

Customer Service

Communication Skills

Attention to Detail

Teamwork

Education

High School Diploma or GED

Tools

Epic

Job description

Overview

University of Louisville Physicians is hiring at

Location:

Shift Options:

About Us

UofL Health is a fully integrated regional academic health system with seven hospitals, four medical centers, nearly 200 physician practice locations, more than 700 providers, the Frazier Rehabilitation Institute and the Brown Cancer Center.

With more than 12,000 team members—physicians, surgeons, nurses, pharmacists and other highly skilled health care professionals—UofL Health is focused on one mission: delivering patient-centered care to each and every patient each and every day.

Our Mission

As an academic health care system, we will transform the health of the communities we serve through compassionate, innovative, patient-centered care.

JOB SUMMARY

Answering incoming calls, scheduling appointments as well as updating patient demographics, maintaining bump list, scheduling for each division, paging MD’s with hospital consults, obtaining medical records when possible, and miscellaneous duties such as assisting with scheduling sleep study patients, filing batches, and distributing correspondence with co-workers.

Responsibilities

• Welcomes patients and visitors by greeting warmly and answering or referring inquiries.
• Utilizes Epic, registers patients according to standard procedures.
• Ensures availability of treatment information by filing and retrieving patient records.
• Responds to our customer’s needs in a way that demonstrates the care, courtesy, and respect they deserve. Provides our customers with prompt service.
• Listens attentively to our customers in order to fully understand their needs.
• Communicates pertinent clinical/work status information to employer and other team members as assigned, with courtesy, clarity, and care.
• Interacts effectively and in a supportive manner with persons of all backgrounds.
• Respects and maintains privacy and dignity of patients; assures patient confidentiality at all times.
• Provides efficient and professional telephone services.
• Schedules appointments for patients.
• Scans and files administrative and medical information in patient’s medical record.
• Makes appointment reminder calls to patients with upcoming appointments.
• Maintains forms and office supplies required for call center activities.
• Participates in staff and educational meetings.
• Maintains operations by following policies and procedures; reporting needed changes.
• Contributes to team effort to assure excellent patient care and service.
• Performs other duties as assigned.

Qualifications

MINIMUM EDUCATION & EXPERIENCE

• High School Diploma or GED.
• 1 year medical office experience preferred.
• 1 year collection of co-pay and remaining balances experience preferred.

KNOWLEDGE, SKILLS, & ABILITIES

• The right candidates for this position must be dependable, professional, and a team player.
• Seeking energetic, motivated candidates.

WORKING CONDITIONS

Working conditions are normal for a health care environment.