Medical Receptionist & Scheduling Specialist

PrairieCare; Maplewood (MN); On-site; USD 25,000 - 32,000; Full time

Job summary

PrairieCare is seeking a friendly Medical Receptionist to be the welcoming face and supportive voice for patients and families at our Maplewood site. You’ll handle appointments, telehealth support, and routine administrative tasks to keep daily operations smooth.

The role emphasizes excellent customer service, confidentiality, and proficient use of Microsoft Office. A high school diploma and 1–2 years in healthcare support are preferred.

Qualifications

• Requires a high school diploma or equivalent (GED).
• 1-2 years' experience in healthcare support preferred.
• Excellent customer services skills.
• Ability to process charts and related documents with concrete variables in standardized situations and apply problem solving techniques.
• Strong computer skills using Microsoft Office products including Outlook and Word.
• Ability to manage multiple projects.
• Ability to maintain confidentiality is essential.

Responsibilities

• Optimize provider schedules and enhance patient satisfaction by expertly managing appointments and rescheduling with ease.
• Answer and transfer calls and voicemails with grace, while greeting patients, families, guests, and staff in a warm, customer-friendly manner.
• Review and collect the necessary forms and identification for patient appointments, making sure everything is in order for a seamless experience.
• Manage incoming and outgoing communications, including emails, mail, and faxes, ensuring that nothing falls through the cracks.
• Assist patients with any telehealth appointment issues, providing support and solutions to ensure a smooth virtual experience.
• Ensure daily, weekly, and monthly reports are completed and addressed promptly, keeping our operations running like a well-oiled machine.

Skills

Customer service

Multitasking

Communication

Problem solving

Confidentiality

Time management

Education

High school diploma or GED

Tools

Microsoft Office

Outlook

Word

Job description

PrairieCare is seeking a friendly Medical Receptionist to be the welcoming face and supportive voice for patients and families at our Maplewood site. You’ll handle appointments, telehealth support, and routine administrative tasks to keep daily operations smooth.

The role emphasizes excellent customer service, confidentiality, and proficient use of Microsoft Office. A high school diploma and 1–2 years in healthcare support are preferred.