Medical Receptionist - .75 FTE

American Family Care; Maple Grove (MN); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental insurance

Retirement benefits

Flexible scheduling

Job summary

A leading urgent care provider in Maple Grove, Minnesota, is seeking a detail-oriented individual to manage patient records, verify insurance, and ensure smooth patient flow. In this role, you'll greet patients, assist them with paperwork, collect payments, and maintain documentation. Strong customer service skills and attention to detail are essential. If you are passionate about making a difference in healthcare and have a suitable background, we invite you to apply and grow with us.

Qualifications

• High School graduate or equivalent.
• Preferred: previous medical clerical experience.
• Basic computer knowledge is required.

Responsibilities

• Prepare the clinic for opening each day.
• Greet patients and obtain insurance and ID copies.
• Register patients and verify insurance accurately.
• Collect and process patient payments.
• Respond promptly to customer needs and provide excellent service.
• Maintain complete and accurate documentation.

Skills

Customer service skills

Attention to detail

Positive communication

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

Benefits / Perks

• Paid time off, health insurance, dental insurance, retirement benefit, and more!
• Great small business work environment
• Flexible scheduling

Company Overview

American Family Care (AFC) is one of the largest primary and urgent care companies in the U.S., providing services seven days a week on a walk‑in basis. Our state‑of‑the‑art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in‑house x‑ray capability. AFC is the parent company of AFC Franchising, LLC (AFCF). This position works directly with a franchised business location. The specific job duties and benefits can vary between franchises.

Job Summary

To accurately check patients in and out by verifying insurance, collecting payments, and maintaining patient records and accounts. Maintain patient flow. Provide positive patient relations.

Responsibilities

• Prepare the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documents.
• Greet patients, provide patients with initial paperwork and obtain copies of insurance and identification cards.
• Register patients, update patient records, verify insurance accurately and timely, and check patients out.
• Determine, collect, and process patient payments and address collection and billing issues.
• Respond promptly to customer needs, provide excellent customer service, assist patients with follow‑up appointments, and fulfill medical documentation requests.
• Balance daily patient charges (cash, check, credit cards) against system reports.
• Complete closing procedures by preparing closing documentation and submitting required reports.
• Complete cash control procedures and secure financial assets.
• Maintain complete and accurate documentation.
• Other duties and responsibilities as assigned.

Qualifications

High School graduate or equivalent. Preferred: previous medical clerical experience. Basic computer knowledge (e.g., Microsoft Office). Accuracy and detail orientation. Positive customer service skills. Well‑groomed appearance. Clear and articulate phone mannerisms.

Additional Information

American Family Care has pioneered the concept of convenient, patient‑centric healthcare. Today, with more than 250 clinics and 800 in‑network physicians caring for over 6 million patients a year, AFC is the nation's leading provider of urgent care, accessible primary care, and occupational medicine. Ranked by Inc. magazine as one of the fastest‑growing companies in the U.S., AFC's stated mission is to provide the best healthcare possible, in a kind and caring environment, while respecting the rights of all patients, in an economical manner, at times and locations convenient to the patient.

If you are looking for an opportunity where you can make a difference in the lives of others, join us on our mission. We invite you to grow with us and experience for yourself the satisfying and fulfilling work that the healthcare industry provides.

We are an Equal Opportunity Employer.