Medical Reception- Relief (BHS)

Children's Village; Yakima (WA); On-site; USD 24,000 - 30,000; Full time

Benefits offered by this job

Bilingual differential compensation

Job summary

Children's Village in Yakima, WA seeks a Relief Medical Receptionist to be the frontline contact for our clinics. You will greet patients, answer calls, register new patients, and support scheduling and data entry in a fast-paced, welcoming environment.

Bilingual English/Spanish skills are required, along with strong customer service and the ability to handle multiple tasks with accuracy. Pay ranges from $17.57 to $21.52 per hour, with bilingual differential compensation for qualifying staff.

Qualifications

• High School Diploma or GED.
• One year of experience as a receptionist in a clinic preferred.
• Bilingual English/Spanish with level 9 proficiency.

Responsibilities

• Answers the phone, transfers calls, and takes messages for the clinic.
• Greet patients and maintain logs; provide translation as needed.
• Ensure accurate data and forms; register new patients and update charts.

Skills

Bilingual English/Spanish

Customer service

Education

High School Diploma or GED

1 year experience as Receptionist in a clinic

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Join our team as a Relief Medical Receptionist (BHS) at Children's Village in Yakima, WA!

Medical Receptionists play a vital role in our organization by serving as the frontline connection between our patients and the care they receive. As the first point of contact, you set the tone for a welcoming, respectful, and patient‑centered experience. Your work ensures our clinics run smoothly, coordinating communication, supporting Providers, maintaining accurate information flow, and helping patients navigate appointments, insurance, and access to care. Your attention to detail and commitment to exceptional service directly supports our mission to deliver high‑quality, accessible healthcare to the communities we serve.

Be part of a healthcare organization that believes in making a difference beyond medical care! We've transformed into a leading community health center in the Pacific Northwest with 40+ clinics across Washington and Oregon. We offer a wide range of services, including medical, dental, pharmacy, orthodontia, nutritional counseling, autism screening, and behavioral health. Our holistic model also extends assistance to shelter, energy, weatherization, HIV and AIDS counseling, home visits, and mobile medical/dental clinics.

We invite you to explore our short clips, "WE are Yakima - WE are Family" and "YVFWC - And then we grew," for a glimpse into our dedication to our communities, health, and families!

Position Highlights

• $17.57-$21.52/hour DOE
• Additional pay for your bilingual skills, paid on hours worked

What You’ll Do

• Answers the phone, transfers calls, and takes messages as needed for the clinic
• Greet patients and maintain patient and visitor logs. Notifies the appropriate person of the patient’s arrival. Provides translation services as needed to patients
• Ensures accurate and complete data and forms are collected for all patients. Creates and maintains patient charts, registering new patients and updating patient data in the computer
• Schedules patient appointments according to scheduling guidelines, appointment type, and time needed. Notifies appropriate Provider of all patient no-shows and cancellations. Adjusts and updates the schedule for cancellations, new patients and recall appointments
• Verifies patient’s insurance eligibility and obtains and files insurance documentation. Assists patients with questions regarding insurance plans as needed
• Reviews and responds to patients’ questions in person, via phone, and patient portal systems
• May perform routine billing functions such as posting patient encounters, encouraging payment, taking payments and generating end‑of‑day reports
• Reviews cash box receipts and reconciles cash box daily
• Perform other duties as assigned

Qualifications

• High School Diploma or GED
• One year's experience as a Receptionist in a clinic preferred
• This position is eligible for Bilingual Differential Compensation when an ALTA score of 9 is achieved
• Bilingual (English/Spanish) speaking skills required at a level 9
• Ability to prioritize work and handle a variety of tasks simultaneously, with frequent interruptions
• Ability to interact with patients, Providers, and staff in a professional manner
• Ability to deliver outstanding customer service
• Basic knowledge of medical terminology desired
• Basic knowledge of healthcare billing insurance desired
• Basic proficiency with a variety of computer programs including Microsoft Outlook, Word, and Excel

Our Mission Statement

“Together we transform our communities through compassionate, individualized care, eliminating barriers to health and well-being.”

Our mission celebrates inclusivity. We are committed to equal‑opportunity employment.

Visit our website at www.yvfwc.com to learn more about our organization!