Medical Receptionist Primary Care

HealthPartners; Stillwater (MN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Retirement program

Tuition reimbursement

Employee assistance program

Onsite clinic

Job summary

HealthPartners’ Stillwater Clinic is hiring a Medical Receptionist for our Primary Care Frontline team. You will greet patients, collect co-pays, schedule follow-ups and referrals, and support clerical duties while protecting patient confidentiality.

You will handle a high-volume phone line, answer inquiries, and strive for courteous, timely service. The role requires accuracy with computer systems and a willingness to adapt to daily process improvements in a fast-paced, patient-centered

Qualifications

• 6 months related experience.
• Accurate computer/keyboard skills.
• Demonstrates knowledge of age-related growth and development principles necessary to provide appropriate service and assure safety of patients.
• Proficient in operation of telephone and headsets, PC, printer, photo copier and fax machine.

Responsibilities

• Answer and respond to incoming calls from patients and employer groups.
• Greet patients, collect co-pays, schedule follow-up appointments and referrals, and support clerical duties.
• Maintain patient confidentiality and provide timely, courteous service.
• Support ongoing process improvements and adapt to department changes.

Skills

Customer service

Telephone etiquette

Computer skills

Medical terminology knowledge

Tools

Phone system

PC

Printer

Copier

Fax machine

Job description

Stillwater Clinic is looking to hire a Medical Receptionist to join our Primary Care Frontline team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day.

Position Summary

Call Center

Primarily responsible for rapidly and accurately answering and responding to incoming telephone calls from patients and/or employer groups. Employees will meet the department specific agent expectations regarding measurement and follow the defined guidelines and processes of the department.

Front Desk

Primarily responsible for providing support to greet patients, collect co-pays, schedule follow-up appointments and referrals and support departmental clerical duties.

Both areas will provide support to the department/site ensuring quality service through timely and courteous assistance and provide service support to patients and employers groups who request our care. They will both maintain patient confidentiality to protect patient rights.

Furthermore, employees will provide excellent customer service, complete defined work in a timely and professional manner, support on-going process improvement and organizational/department changes, identify self and department in all phone interactions, accept additional related tasks and maintain a clean and orderly work area.

Work Schedule

Monday - Friday Day shift with occasional Saturdays

Required Qualifications

• 6 months related experience
• Accurate computer/keyboarding skills required.
• Demonstrates knowledge of age-related growth and development principles necessary to provide appropriate service and assure safety of patients.
• Must be proficient in the operation of the following types of equipment: telephone and headsets, PC, printer, photo copier and fax machine.

Preferred Qualifications

• Strong verbal and written communication
• Strong verbal and written communication
• Human relations sensitivity and customer service skills
• Listening and telephone etiquette skills
• Medical terminology knowledge desirable
• Comfort in asking patients for copays and race collection.
• Ability to promote and maintain good patient relations and patient confidentiality.
• Ability to work in a fast-paced and structured environment.
• Ability to sit for long periods of time.

Benefits

Stillwater offers a competitive benefits package (for eligible positions) that includes medical insurance, dental insurance, a retirement program, time away from work, insurance options, tuition reimbursement, an employee assistance program, onsite clinic and much more!