Medical Receptionist Primary Care

HealthPartners; Minneapolis (MN); On-site; USD 22,000 - 28,000; Full time

Job summary

HealthPartners in Minnesota seeks a patient-facing associate for call center and front desk duties. You will rapidly answer incoming calls, greet patients, collect co-pays, schedule follow-ups, and support clerical tasks while maintaining patient confidentiality.

The role emphasizes accurate data entry, familiar with common office equipment, strong communication, and the ability to work in a fast-paced environment on a Monday–Friday schedule with occasional Saturdays.

Qualifications

• 6 months related experience.
• Accurate computer/keyboard skills required.
• Demonstrates knowledge of age-related growth and development principles necessary to provide appropriate service and assure safety of patients.
• Must be proficient in operation of the following types of equipment: telephone and headsets, PC, printer, photo copier and fax machine.

Responsibilities

• Answer and respond to incoming telephone calls from patients and/or employer groups.
• Greet patients, collect co-pays, schedule follow-up appointments and referrals, and support clerical duties.
• Maintain patient confidentiality and provide excellent customer service.

Skills

Customer service

Communication

Attention to detail

Confidentiality

Tools

Telephone system & headset

PC

Printer

Fax machine

Photocopier

Job description

Position Summary:

Call Center:

• Primarily responsible for rapidly and accurately answering and responding to incoming telephone calls from patients and/or employer groups. Employees will meet the department specific agent expectations regarding measurement and follow the defined guidelines and processes of the department.

Front Desk:

• Primarily responsible for providing support to greet patients, collect co-pays, schedule follow-up appointments and referrals and support departmental clerical duties.

Both areas will provide support to the department/site ensuring quality service through timely and courteous assistance and provide service support to patients and employers groups who request our care. They will both maintain patient confidentiality to protect patient rights.

Furthermore, employees will provide excellent customer service, complete defined work in a timely and professional manner, support on-going process improvement and organizational/department changes, identify self and department in all phone interactions, accept additional related tasks and maintain a clean and orderly work area.

Work Schedule:

Monday - Friday Day shift with occasional Saturdays

Required Qualifications:

• 6 months related experience
• Accurate computer/keyboarding skills required.
• Demonstrates knowledge of age-related growth and development principles necessary to provide appropriate service and assure safety of patients.
• Must be proficient in the operation of the following types of equipment: telephone and headsets, PC, printer, photo copier and fax machine.

Preferred Qualifications:

• Strong verbal and written communication
• Strong verbal and written communication
• Human relations sensitivity and customer service skills
• Listening and telephone etiquette skills
• Medical terminology knowledge desirable
• Comfort in asking patients for copays and race collection.
• Ability to promote and maintain good patient relations and patient confidentiality.
• Ability to work in a fast-paced and structured environment.
• Ability to sit for long periods of time.

Benefits:

Park Nicollet offers a competitive benefits package (for eligible positions) that includes medical insurance, dental insurance, a retirement program, time away from work, insurance options, tuition reimbursement, an employee assistance program, onsite clinic and much more!