Medical Receptionist Primary Care

Stillwater Medical Group; Stillwater (MN); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Retirement program

Tuition reimbursement

Employee assistance program

Onsite clinic

Job summary

Stillwater Clinic in Stillwater is seeking a Medical Receptionist to support the Frontline team in the Primary Care setting. The role covers call center duties, front desk tasks, and patient confidentiality. You will help with scheduling, co-pays, referrals, and general clerical support.

The position emphasizes strong communication, reliable computer skills, and the ability to work in a fast-paced environment with a focus on patient experience.

Qualifications

• 6 months related experience.
• Accurate computer/keyboard skills.
• Demonstrates knowledge of age-related growth and development principles to provide appropriate service and assure safety of patients.
• Proficient operation of telephone, headsets, PC, printer, photocopier and fax machine.

Responsibilities

• Answer and respond to incoming calls from patients and employer groups.
• Greet patients, collect co-pays, schedule follow-up appointments and referrals.
• Support clerical duties and maintain patient confidentiality.
• Provide excellent customer service and timely, professional work.

Skills

Communication

Telephone etiquette

Customer service

Computer skills

Tools

Office equipment (phone, headset, PC)

Job description

Stillwater Clinic is looking to hire a Medical Receptionist to join our Primary Care Frontline team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day.

Position Summary:

Call Center:

• Primarily responsible for rapidly and accurately answering and responding to incoming telephone calls from patients and/or employer groups. Employees will meet the department specific agent expectations regarding measurement and follow the defined guidelines and processes of the department.

Front Desk:

• Primarily responsible for providing support to greet patients, collect co-pays, schedule follow-up appointments and referrals and support departmental clerical duties.

Both areas will provide support to the department/site ensuring quality service through timely and courteous assistance and provide service support to patients and employers groups who request our care. They will both maintain patient confidentiality to protect patient rights.

Furthermore, employees will provide excellent customer service, complete defined work in a timely and professional manner, support on-going process improvement and organizational/department changes, identify self and department in all phone interactions, accept additional related tasks and maintain a clean and orderly work area.

Work Schedule:

Monday - Friday Day shift with occasional Saturdays

Required Qualifications:

• 6 months related experience
• Accurate computer/keyboarding skills required.
• Demonstrates knowledge of age-related growth and development principles necessary to provide appropriate service and assure safety of patients.
• Must be proficient in the operation of the following types of equipment: telephone and headsets, PC, printer, photo copier and fax machine.

Preferred Qualifications:

• Strong verbal and written communication
• Strong verbal and written communication
• Human relations sensitivity and customer service skills
• Listening and telephone etiquette skills
• Medical terminology knowledge desirable
• Comfort in asking patients for copays and race collection.
• Ability to promote and maintain good patient relations and patient confidentiality.
• Ability to work in a fast-paced and structured environment.
• Ability to sit for long periods of time.

Benefits:

Stillwater offers a competitive benefits package (for eligible positions) that includes medical insurance, dental insurance, a retirement program, time away from work, insurance options, tuition reimbursement, an employee assistance program, onsite clinic and much more!