Medical Receptionist Primary Care

HealthPartners; Saint Louis Park (MN); Vor Ort; USD 21.000 - 28.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Dental insurance

Retirement program

Tuition reimbursement

Employee assistance program

Zusammenfassung

Park Nicollet is looking to hire a Medical Receptionist to join our Primary Care Frontline team. This role blends call center work with front desk support to greet patients, collect co-pays, schedule follow-up appointments and referrals, and assist with clerical duties.

You will uphold patient confidentiality, provide courteous service, support ongoing process improvements, and adapt to department changes. Schedule is Monday–Friday day shift with occasional Saturdays; clinic hours include early

Qualifikationen

• At least 6 months related experience.
• Accurate computer/keyboard skills required.
• Ability to maintain patient confidentiality and privacy.
• Knowledge of age-related growth and development principles.

Aufgaben

• Answer incoming calls promptly and accurately.
• Greet patients, collect co-pays, schedule follow-ups and referrals.
• Support department clerical duties and maintain records.
• Maintain patient confidentiality and provide courteous service.

Kenntnisse

Verbal communication

Written communication

Customer service

Telephone etiquette

Tools

Telephone headset

PC keyboarding

Printer

Copier

Fax machine

Jobbeschreibung

Park Nicollet is looking to hire a Medical Receptionist to join our Primary Care Frontline team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day.

Position Summary

• Call Center: Primarily responsible for rapidly and accurately answering and responding to incoming telephone calls from patients and/or employer groups. Employees will meet the department specific agent expectations regarding measurement and follow the defined guidelines and processes of the department.
• Front Desk: Primarily responsible for providing support to greet patients, collect co-pays, schedule follow-up appointments and referrals and support departmental clerical duties.

Both areas will provide support to the department/site ensuring quality service through timely and courteous assistance and provide service support to patients and employers groups who request our care. They will both maintain patient confidentiality to protect patient rights.

Furthermore, employees will provide excellent customer service, complete defined work in a timely and professional manner, support on-going process improvement and organizational/department changes, identify self and department in all phone interactions, accept additional related tasks and maintain a clean and orderly work area.

Work Schedule

Monday – Friday Day shift with occasional Saturdays

clinic is open Monday-Thursday 7:00AM to 6:00PM; Friday 7:00AM to 5:00PM; and the third Saturday from every month from 8:00AM to 12:00PM)

Required Qualifications

• 6 months related experience
• Accurate computer/keyboarding skills required.
• Demonstrates knowledge of age-related growth and development principles necessary to provide appropriate service and assure safety of patients.
• Must be proficient in the operation of the following types of equipment: telephone and headsets, PC, printer, photo copier and fax machine.

Preferred Qualifications

• Strong verbal and written communication
• Strong verbal and written communication
• Human relations sensitivity and customer service skills
• Listening and telephone etiquette skills
• Medical terminology knowledge desirable
• Comfort in asking patients for copays and race collection.
• Ability to promote and maintain good patient relations and patient confidentiality.
• Ability to work in a fast-paced and structured environment.
• Ability to sit for long periods of time.

Benefits

Park Nicollet offers a competitive benefits package (for eligible positions) that includes medical insurance, dental insurance, a retirement program, time away from work, insurance options, tuition reimbursement, an employee assistance program, onsite clinic and much more!