Medical Receptionist Primary Care

HealthPartners; Brooklyn Center (MN); On-site; USD 21,000 - 28,000; Full time

Job summary

Park Nicollet Brookdale is seeking a Medical Receptionist to join our Primary Care Frontline team. This role focuses on greeting patients, checking in, collecting co-pays, and scheduling follow-ups and referrals, while supporting clerical duties and patient outreach in a fast-paced clinic.

The ideal candidate will have strong customer service, excellent communication, and the ability to multitask in a busy environment, with experience in a medical setting preferred.

Qualifications

• 6 months related experience
• Accurate computer/keyboard skills required
• Demonstrates knowledge of age-related growth and development principles necessary to provide appropriate service and assure safety of patients
• Must be proficient in the operation of telephone and headsets, PC, printer, photo copier and fax machine

Responsibilities

• Greet patients and support front desk operations
• Check-in/registration and collect co-pays
• Schedule follow-up appointments and referrals
• Support clerical duties and patient outreach for scheduling/rescheduling

Skills

Customer service

Communication

Telephone etiquette

Job description

Park Nicollet is looking to hire a Medical Receptionist to join our Primary Care Frontline team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day.

Position Summary

Call Center

• Primarily responsible for rapidly and accurately answering and responding to incoming telephone calls from patients and/or employer groups. Employees will meet the department specific agent expectations regarding measurement and follow the defined guidelines and processes of the department.

Front Desk

• Primarily responsible for providing support to greet patients, collect co-pays, schedule follow-up appointments and referrals and support departmental clerical duties.

Both areas will provide support to the department/site ensuring quality service through timely and courteous assistance and provide service support to patients and employers groups who request our care. They will both maintain patient confidentiality to protect patient rights.

Furthermore, employees will provide excellent customer service, complete defined work in a timely and professional manner, support on-going process improvement and organizational/department changes, identify self and department in all phone interactions, accept additional related tasks and maintain a clean and orderly work area.

Work Schedule

Monday – Friday Day shift with occasional Saturdays

Park Nicollet Brookdale is actively seeking a dynamic individual with exceptional customer service skills to join our dedicated frontline team. The ideal candidate will possess excellent communication skills, a strong ability to multitask, keen attention to detail, proficiency in computer applications, a genuine eagerness to learn and grow professionally, and a positive, engaging attitude. If you enjoy working with a diverse population and thrive in a fast-paced environment, we invite you to consider this exciting opportunity.

Brooklyn Center is a large clinic and we offer a range of services, including Internal Medicine, Family Medicine, Eye Care, Urgent Care, Midwifery, and Laboratory/X-ray services. As a crucial member of our frontline team, you will be responsible for patient check-in/registration, conducting patient outreach for scheduling and rescheduling, sending pre-appointment letters, and managing lobby maintenance. Additionally, you'll be involved in sorting and distributing faxes and mail.

Experience in a medical setting is preferred, and our location provides the convenience of free parking. Situated close to various amenities and stores, including the nearby LA Fitness, our campus offers an excellent environment for both work and breaks. Join our friendly and engaged team at Park Nicollet Brookdale for an opportunity to contribute to a thriving healthcare community.

Required Qualifications

• 6 months related experience
• Accurate computer/keyboarding skills required.
• Demonstrates knowledge of age-related growth and development principles necessary to provide appropriate service and assure safety of patients.
• Must be proficient in the operation of the following types of equipment: telephone and headsets, PC, printer, photo copier and fax machine.

Preferred Qualifications

• Strong verbal and written communication
• Strong verbal and written communication
• Human relations sensitivity and customer service skills
• Listening and telephone etiquette skills
• Medical terminology knowledge desirable
• Comfort in asking patients for copays and race collection.
• Ability to promote and maintain good patient relations and patient confidentiality.
• Ability to work in a fast-paced and structured environment.
• Ability to sit for long periods of time.

Benefits

Park Nicollet offers a competitive benefits package (for eligible positions) that includes medical insurance, dental insurance, a retirement program, time away from work, insurance options, tuition reimbursement, an employee assistance program, onsite clinic and much more!