Medical Receptionist - Patient Experience Specialist

Orthoflex Indústria e Comércio de Colchões Ltda.; Detroit (MI); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health coverage

401(k) matching

Paid time off

Paid holidays

Job summary

Sono Bello in Detroit is seeking a courteous front desk administrator to greet patients, manage scheduling, and support daily clinic operations. You will handle appointments, billing, and patient flow in a fast-paced cosmetic surgery environment.

The role emphasizes strong communication, organization, and basic math skills, with a focus on delivering excellent patient service and teamwork. This is a full-time position with competitive benefits.

Qualifications

• Experience in front desk or medical/clinical office preferred.
• Ability to write routine reports and correspondence.
• Strong verbal communication and group presentation skills.
• Ability to perform basic arithmetic as part of daily tasks.

Responsibilities

• Greet patients and offer beverages to create a welcoming environment.
• Check patients in/out and ensure appointment status is accurate.
• Manage scheduling and coordinate with clinical staff for patient flow.
• Maintain and organize front desk and lobby area for cleanliness and efficiency.
• Process payments and handle daily cash and reports.
• Verify and forward emails to appropriate staff members.
• Pull charts, prepare new patient files, and organize per schedule.

Skills

Customer service

Communication

Financial calculations

Problem solving

Tools

MS Office

Excel

Job description

Sono Bello is America's top cosmetic surgery specialist, with 185+ board-certified surgeons who have performed over 300,000 laser liposuction and body contouring procedures. A career at Sono Bello means being part of a dynamic and high-energy work environment where every team member can make a difference. We love what we do, and it shows! We believe everyone deserves to have their best body today and pursue their best life now.

• No work on Holidays or night shifts so you can have a normal/regular life balance
• Work in “happy medicine”; treating patients who are excited about improving their lives
• An opportunity to work in the growing fast paced world of aesthetics
• A small practice feel, with big company support

Key Responsibilities:

• Customer Service/Administration
• Greet all patients, and offer beverage
• Check patients in and make sure schedule reflects appointment status
• Check patients out and schedule next appointment
• Maintain accountability for the schedule book
• Introduce visitors to the appropriate personnel that will assist with their concerns
• Conduct confirmation calls for appointments
• Pull next day’s patient charts and organize per scheduled appointment time
• Prepare new patient charts
• Maintain inventory of all front office supplies
• Check email and forward to the appropriate staff member
• Organize and maintain file system
• Keep Font Desk and Lobby area clean
• Billing
• Process payments
• Print daily close out reports on scheduling system and review for accuracy.
• Fill deposit slips for all received cash and checks

Physical Demands:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Use of the telephone, computer and other related instruments or devices
• Vision and hearing acuity
• Standing and walking for periods of time
• Ability to lift up to 25 pounds

Key Skills/Qualifications:

• Must be familiar with MS Office, including Excel, Ability to write routine reports and correspondence
• Ability to speak effectively before groups of customers or employees of the organization
• Ability to add, subtract, multiply and divide
• Ability to carry out instructions furnished in written, oral, or diagram form
• Ability to problem solve'

Pay may vary by location, and actual compensation depends on factors like qualifications, experience, skills, and business needs. Sono Bello may adjust this range in the future. Full-time employees may also receive benefits such as incentives, equity, health coverage, 401(k) matching, paid time off, and parental leave.

Benefits Package includes Medical, Dental, Vision, Life Insurance, 401K, EAP, PTO, and Paid Holidays. Benefits eligibility may vary based on employment status.

For applicants located in CA: link

Recruitment Notice: Sono Bello only contacts candidates through email addresses ending in @sonobello.com. If you're contacted by anyone using a different domain, it is not a legitimate representative of our company and please disregard.