Medical Receptionist - Patient Experience Specialist

Sono Bello; Charlotte (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401K

PTO

Paid Holidays

EAP

Job summary

Sono Bello in Charlotte, NC is seeking a Medical Receptionist - Patient Experience Specialist to join our fast-paced cosmetics practice. You will greet patients, manage check-ins/outs, schedule appointments, and ensure a smooth front desk operation.

Ideal candidates are proficient with MS Office and Excel, can handle routine reports, and communicate clearly with clients and team members. This role offers a regular daytime schedule with comprehensive benefits and opportunities in the growing

Qualifications

• Familiar with MS Office including Excel.
• Ability to write routine reports and correspondence.
• Effective speaking before groups of customers or employees.
• Able to perform basic arithmetic (add/subtract/multiply/divide).
• Ability to follow instructions and solve problems.

Responsibilities

• Greet patients and assist with scheduling status.
• Check patients in/out and reflect appointment status.
• Manage front desk responsibilities and organize file system.
• Process payments and print daily close reports.
• Maintain inventory of front office supplies.
• Coordinate with staff and direct visitors.

Skills

MS Office

Excel

Communication skills

Public speaking

Basic math

Follow instructions

Problem solving

Job description

Medical Receptionist - Patient Experience Specialist

NC - Charlotte

Sono Bello is America's top cosmetic surgery specialist, with 185+ board-certified surgeons who have performed over 300,000 laser liposuction and body contouring procedures. A career at Sono Bello means being part of a dynamic and high-energy work environment where every team member can make a difference. We love what we do, and it shows! We believe everyone deserves to have their best body today and pursue their best life now.

• No work on Holidays or night shifts so you can have a normal/regular life balance
• Work in “happy medicine”; treating patients who are excited about improving their lives
• An opportunity to work in the growing fast paced world of aesthetics
• A small practice feel, with big company support

Key Responsibilities

• Customer Service/Administration
• Greet all patients, and offer beverage
• Check patients in and make sure schedule reflects appointment status
• Check patients out and schedule next appointment
• Maintain accountability for the schedule book
• Introduce visitors to the appropriate personnel that will assist with their concerns
• Conduct confirmation calls for appointments
• Pull next day’s patient charts and organize per scheduled appointment time
• Prepare new patient charts
• Maintain inventory of all front office supplies
• Check email and forward to the appropriate staff member
• Organize and maintain file system
• Keep Font Desk and Lobby area clean
• Process payments
• Print daily close out reports on scheduling system and review for accuracy.
• Fill deposit slips for all received cash and checks

Physical Demands

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Use of the telephone, computer and other related instruments or devices
• Vision and hearing acuity
• Standing and walking for periods of time
• Ability to lift up to 25 pounds

Key Skills/Qualifications

• Must be familiar with MS Office, including Excel, Ability to write routine reports and correspondence
• Ability to speak effectively before groups of customers or employees of the organization
• Ability to add, subtract, multiply and divide
• Ability to carry out instructions furnished in written, oral, or diagram form
• Ability to problem solve'

Pay may vary by location, and actual compensation depends on factors like qualifications, experience, skills, and business needs. Sono Bello may adjust this range in the future. Full-time employees may also receive benefits such as incentives, equity, health coverage, 401(k) matching, paid time off, and parental leave.

Benefits Package includes Medical, Dental, Vision, Life Insurance, 401K, EAP, PTO, and Paid Holidays. (Benefits eligibility may vary based on employment status.)