Medical Receptionist - Patient Experience Specialist

Sonobello; Charlotte (NC); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

401K

EAP

PTO

Paid Holidays

Job summary

Sono Bello in Charlotte, NC is seeking a friendly front desk administrator to greet patients, manage check-in/out, schedule appointments, and maintain the front office. This full-time role offers a stable, high-energy environment in the growing aesthetics field.

You should be proficient with MS Office, especially Excel, able to communicate clearly with patients and staff, and handle basic billing duties. Benefits include health coverage, 401(k), PTO, and paid holidays; no holiday or night shifts

Qualifications

• Must be familiar with MS Office, including Excel.
• Ability to speak effectively before groups of customers or employees.
• Ability to add, subtract, multiply and divide.
• Ability to carry out instructions furnished in written, oral, or diagram form.
• Ability to problem solve.

Responsibilities

• Greet all patients and offer beverages.
• Check patients in and ensure schedule reflects appointment status.
• Check patients out and schedule next appointment.
• Maintain accountability for the schedule book and front desk.
• Direct visitors to appropriate staff.
• Conduct confirmation calls for appointments.
• Prepare new patient charts and maintain front office files.
• Process payments and handle daily close out reports.

Skills

MS Office

Excel

Oral communication

Numerical skills

Problem solving

Tools

Scheduling system

Job description

Sono Bello is America's top cosmetic surgery specialist, with 185+ board-certified surgeons who have performed over 300,000 laser liposuction and body contouring procedures. A career at Sono Bello means being part of a dynamic and high-energy work environment where every team member can make a difference. We love what we do, and it shows! We believe everyone deserves to have their best body today and pursue their best life now.

• No work on Holidays or night shifts so you can have a normal/regular life balance
• Work in “happy medicine”; treating patients who are excited about improving their lives
• An opportunity to work in the growing fast paced world of aesthetics
• A small practice feel, with big company support

Key Responsibilities:

• Customer Service/Administration
• Greet all patients, and offer beverage
• Check patients in and make sure schedule reflects appointment status
• Check patients out and schedule next appointment
• Maintain accountability for the schedule book
• Introduce visitors to the appropriate personnel that will assist with their concerns
• Conduct confirmation calls for appointments
• Pull next day’s patient charts and organize per scheduled appointment time
• Prepare new patient charts
• Maintain inventory of all front office supplies
• Check email and forward to the appropriate staff member
• Organize and maintain file system
• Keep Font Desk and Lobby area clean
• Billing
• Process payments
• Print daily close out reports on scheduling system and review for accuracy.
• Fill deposit slips for all received cash and checks

Physical Demands:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Use of the telephone, computer and other related instruments or devices
• Vision and hearing acuity
• Standing and walking for periods of time
• Ability to lift up to 25 pounds

Key Skills/Qualifications:

• Must be familiar with MS Office, including Excel, Ability to write routine reports and correspondence
• Ability to speak effectively before groups of customers or employees of the organization
• Ability to add, subtract, multiply and divide
• Ability to carry out instructions furnished in written, oral, or diagram form
• Ability to problem solve'

Pay may vary by location, and actual compensation depends on factors like qualifications, experience, skills, and business needs. Sono Bello may adjust this range in the future. Full-time employees may also receive benefits such as incentives, equity, health coverage, 401(k) matching, paid time off, and parental leave.

Benefits Package includes Medical, Dental, Vision, Life Insurance, 401K, EAP, PTO, and Paid Holidays. Benefits eligibility may vary based on employment status.

For applicants located in CA: link

Recruitment Notice: Sono Bello only contacts candidates through email addresses ending in @sonobello.com. If you're contacted by anyone using a different domain, it is not a legitimate representative of our company and please disregard.