Medical Receptionist — Patient Experience Champion

Talentify; Plainwell (MI); On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement plan

PTO and holidays

Tuition assistance

Career development opportunities

Wellness programs

Employee assistance program (EAP)

Job summary

Beacon Health System is seeking a friendly Medical Receptionist to be the first point of contact for patients and visitors. You will help create a positive experience while supporting busy clinic operations.

You will register patients, schedule appointments, verify insurance, collect payments, and maintain accurate records. The role requires strong communication and organizational skills, with a focus on confidentiality and courteous service.

Qualifications

• High School Diploma or equivalent required.
• Previous experience in medical reception or healthcare administration preferred.
• Knowledge of medical scheduling, insurance verification, and EMR preferred.
• Strong communication, multitasking and organizational skills.
• Proficiency with computers and office software.

Responsibilities

• Welcome patients and visitors with professionalism and compassion.
• Register patients, verify demographic information, and complete check-in/check-out processes.
• Schedule and confirm appointments while maintaining accurate patient records.
• Obtain and verify insurance information, authorizations, and precertifications.
• Process medical records requests in accordance with privacy regulations.
• Collect copays and patient payments, balancing daily transactions and deposits.
• Enter and review charges for services rendered.
• Answer phones, manage patient inquiries, and provide outstanding customer service.
• Support providers and clinical staff with general administrative and clerical duties.
• Maintain patient confidentiality and ensure accurate documentation.

Skills

Customer service

Communication

Multitasking

Organization

Attention to detail

Education

High School Diploma or equivalent

Tools

EMR systems

Scheduling software

Microsoft Office

Job description

Beacon Health System is seeking a friendly Medical Receptionist to be the first point of contact for patients and visitors. You will help create a positive experience while supporting busy clinic operations.

You will register patients, schedule appointments, verify insurance, collect payments, and maintain accurate records. The role requires strong communication and organizational skills, with a focus on confidentiality and courteous service.