Medical Receptionist (Patient Coordinator) - Full-Time, Benefits Offered

Associated Retinal Consultants PC; Traverse City (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Full Benefits Package

401k + Employer Matching

Paid Time Off (PTO) and Paid Holidays

Paid Maternity Leave

Competitive Base Pay

Employee Discounts

Job summary

Associated Retinal Consultants seeks a Medical Receptionist (Patient Coordinator) in Traverse City, MI. This full-time role is the first point of contact for patients, handling check-in/out, appointment flow, and billing interactions to ensure a smooth visit.

The position requires excellent customer service, professional communication, and the ability to manage multiple tasks with urgency while supporting a friendly, efficient office environment. Benefits are included.

Qualifications

• High school diploma or GED.
• At least 1 year of related experience or training.
• Ability to interact with all levels of staff professionally.
• Desire to gain industry knowledge and training.
• Demonstrates initiative in achieving practice goals.
• Ability to grow, adapt and accept change.
• Willingness to work over 40 hours when needed.

Responsibilities

• Provide exceptional customer service during every patient encounter (in person or via phone).
• Answer phones (external and internal) with prompt, courteous service.
• Practice urgency with patients’ time and Doctor’s schedule.
• Manage patient flow in the office.
• Knowledge of common visit fees and collect correct payments.
• Complete daily reconciliations / close day / countdown cash drawer.
• General office duties and cleaning as assigned by manager.

Skills

Customer service

Professional communication

Initiative

Adaptability

Team orientation

Work ethic

Reliable transportation

Education

High school diploma or GED

1 year related experience or training

Tools

MS Office (Excel, Word, PowerPoint, Outlook)

Job description

Medical Receptionist (Patient Coordinator) - Full-Time, Benefits Offered

Traverse City, MI

Job Title: Patient Coordinator
Company:Associated Retinal Consultants
Location: Traverse City, MI

• Full Benefits Package - Medical, Vision, Dental and Life Insurance
• 401k + Employer Matching
• Paid Time Off (PTO) and Paid Holidays
• Paid Maternity Leave
• Competitive Base Pay
• Employee Discounts

SUMMARY

A Patient Coordinator is trained to act as the first point of contact for our patients where they set the tone for the patient’s visit through excellent patient care. This employee will also perform the necessary administrative responsibilities needed to create a smooth check-in/out experience for patients.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide exceptional customer service during every patient encounter (in person or via phone). Display a professional attitude, greet patients promptly with a smile, and thank them when they leave
• Answer phones (both external and internal); assure prompt, courteous service at all times
• Practice urgency at all times with patients’ time, as well as Doctor’s time and schedule
• Manage patient flow in the office
• Knowledge of common fees charged for common visitsand collect correct payments
• Complete daily reconciliations / close day / countdown cash drawer
• General office duties and cleaning to be assigned by manager

QUALIFICATIONS

• Ability to interact with all levels of employees in a courteous, professional manner at all times
• Desire to gain industry knowledge and training
• Demonstrates initiative in accomplishing practice goals
• Ability to grow, adapt, and accept change
• Consistently creating a positive work environment by being team-oriented and patient-focused
• Commitment to work over 40 hours to meet the needs of the business
• Reliable transportation that would allow employee to go to multiple work locations with minimal notice

EDUCATION AND/OR EXPERIENCE

• Minimum Required: High school diploma or general education degree (GED)
• Minimum Required: One year of related experience and/or training; or equivalent combination of education and experience

LICENSES AND CREDENTIALS

SYSTEMS A ND TECHNOLOGY

• Proficient in Microsoft Excel, Word, PowerPoint, Outlook

PHYSICAL REQUIREMENTS

This role requires a variety of physical activities to effectively perform essential job functions. The position involves frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25–50%). Employees must be able to lift, carry, push, and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology. Visual and auditory acuity—including color, depth, peripheral vision, and the ability to adjust focus is required100% of the time. Occasional driving or climbing may also be necessary.

EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

EyeCare Partners and it's affiliated companies are an equal opportunity employer. EyeCare Partners does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service.I understand that neither the completion of this application nor any other part of my consideration for employment establishes any obligation for EyeCare Partners to hire me. If I am hired, I understand that either EyeCare Partners or I can terminate my employment at any time and for any reason, with or without cause and without prior notice. I understand that no representative of EyeCare Partners has the authority to make any assurance to the contrary.I attest with my typed signature below that I have given to EyeCare Partners true and complete information on this application. No requested information has been concealed. I authorize EyeCare Partners to contact references provided for employment reference checks. If any information I have provided is untrue, or if I have concealed material information, I understand that this will constitute cause for the denial of employment or immediate dismissal.Signature: *