Medical Receptionist – Patient Concierge (Easthampton)

Valley Medical Group; Easthampton (MA); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

401(k) Plan with Company Match

Health Savings Account & Flexible Spen

Generous Paid Time Off

7 Paid Holidays

Company-Paid Long-Term Disability Ins

Company-Paid Life Insurance

Voluntary Life, Accident and Critical-

Company Wellness Program

Employee Assistance Program

Free On-Site Parking

Job summary

Valley Medical Group in Easthampton, MA is seeking a Medical Receptionist to join our Family Practice team. This role handles phone and portal management, patient check-in, scheduling, and EMR documentation to ensure smooth patient flow.

Hours are full-time (40 per week), typically 8am–6pm, with a quarterly weekend rotation. Strong customer service and multi-tasking skills are required; prior EMR experience is preferred. We value diversity and provide comprehensive benefits.

Qualifications

• High school diploma or GED.
• 2+ years of customer service experience.
• Ability to multitask and prioritize tasks.

Responsibilities

• Answer and direct phone calls.
• Patient check in: obtain demographic information, insurance verification, collect payments, provide necessary forms.
• Document all interactions in the Electronic Medical Record (EMR).

Skills

Customer service

Multitasking

Prioritization

Education

High school diploma or GED

Tools

EMR experience

Multiline phones

Job description

Valley Medical Group in Easthampton, MA is seeking a Medical Receptionist to join our Family Practice team. This role handles phone and portal management, patient check-in, scheduling, and EMR documentation to ensure smooth patient flow.

Hours are full-time (40 per week), typically 8am–6pm, with a quarterly weekend rotation. Strong customer service and multi-tasking skills are required; prior EMR experience is preferred. We value diversity and provide comprehensive benefits.