Medical Receptionist, Ob/Gyn

Yale New Haven Health; City of New Rochelle (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Practice Administrative Associate to join their team. This role is crucial for coordinating patient care and ensuring efficient front desk operations. Responsibilities include managing appointment schedules, handling patient interactions, and maintaining medical records. The ideal candidate will possess strong organizational and communication skills, thrive in a fast-paced environment, and be committed to delivering exceptional customer service. Join a compassionate team that values integrity and accountability, and make a meaningful impact in healthcare.

Qualifications

• 1 year of healthcare administrative or 2 years of office experience.
• Proficiency in Microsoft Office and EMR experience preferred.

Responsibilities

• Coordinate patient care and physician activity at the front desk.
• Maintain appointment schedules and manage check-in operations.

Skills

Organizational Skills

Communication Skills

Customer Service

Teamwork Skills

Multi-tasking

Education

High School Degree or Equivalent

Tools

Electronic Medical Records (EMR)

Microsoft Office

Epic

Job description

Overview

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values — integrity, patient-centered, respect, accountability, and compassion — must guide what we do, as individuals and professionals, every day.

Practice Administrative Associate serves to coordinate patient care and physician activity by greeting all patients/visitors, answering telephone calls, scheduling appointments, maintaining patient medical records. The position requires knowledge of front desk medical office operations. Essential duties include:

• Maintaining appointment schedules and communicating changes to staff and providers.
• Coordinating check-in and front desk operations to ensure quality and efficiency.
• Answering calls, assisting callers, taking messages, and referring to appropriate personnel.
• Executing pre-authorizations for insurance as needed and tracking referrals.
• Maintaining electronic and paper medical records per policies.
• Handling daily activities like message retrieval, faxes, mail, and voicemail.
• Managing co-pay collections and reconciling cash drawers within Epic.
• Participating in quality improvement activities and staff meetings.
• Interacting professionally with diverse patients and staff, and gathering patient feedback.
• Performing additional tasks as requested, including cross coverage and chaperone duties for procedures.

Qualifications

• High School degree or equivalent.
• 1 year of healthcare administrative or 2 years of office experience.
• Excellent organizational, communication, customer service, and teamwork skills.
• Ability to multi-task; EMR experience preferred; proficiency in Microsoft Office.

Additional Information

Salary ranges from $19.78 to $27.27, commensurate with experience.