FRONT DOOR RECEPTIONIST

NYC Department of Social Services; New York (NY); On-site; USD 35,000 - 45,000; Full time

Job summary

The NYC Department of Social Services is seeking a Front Door Receptionist to manage visitor flow, assist with applications for public assistance, and provide information about services. This role requires strong clerical skills and the ability to handle customer inquiries efficiently.

Benefits

Public Service Loan Forgiveness

Qualifications

• One year of satisfactory clerical experience.

Responsibilities

• Receive and direct customers to appropriate units.
• Perform case searches and issue tickets.
• Review documents and provide information on services.

Skills

Keyboard familiarity

Education

Four-year high school diploma or equivalent

Job description

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Join to apply for the FRONT DOOR RECEPTIONIST role at NYC Department of Social Services

If you are hired provisionally in the title, you must take and pass the Civil Service Exam, when it becomes available, to be eligible for continued employment.

Family Independence Administration provides temporary help to individuals and families with social service and economic needs to assist them in reaching self-sufficiency via essential and diverse programs/services, such as: temporary cash assistance, SNAP, childcare, eviction prevention services, adult protective services, job training, employment plans/support, domestic violence assistance, child support enforcement, etc.

Under direction of the Front Door Reception (FDR) Supervisor, with latitude to exercise independent judgment and initiative, the Front Door Receptionist is responsible for efficiently routing to the appropriate service area all individuals visiting a Family Independence Administration Model Center, including those applying for Public Assistance, Medicaid, and Food Stamps benefits, as well as those who are currently in receipt of assistance and have scheduled appointments.

FIA’s Model Office is recruiting for one (1) Clerical Associate III, to function as a Front Door Reception Clerk, who will:

1. Receive and direct customers to the appropriate unit within the Model Office by providing visitors with information where possible; ask the reason for the visit and document the arrival and arrival time of the customer; access the appointment log and review the scheduled appointments using the filter options in the Front Door Electronic Reception System (FRED) to determine if individual has an appointment.
2. Perform a case search in the Front Door Electronic Reception System (FRED); issue numbered and color-coded tickets according to the visitor policy utilizing the Front Door Electronic Reception System (FRED), issue children’s corner passes to parents/guardians accompanied by appropriately aged children; direct individuals to the appropriate floor for case management or food stamp reception area.
3. Review appointment letters, court papers or other documents presented; batch received materials by applying codes from appropriate coding sheet by category, in order to prepare materials for filing or other processing needs; explain the types of services available in the Model Office at all times; determine whether customers have an emergency in order to provide quick service and complaint resolution expeditiously; assign appropriate pass/ticket to enter designated area, and inform customers of the location and color associated with each service area.
4. Hand out appropriate Public Assistance, Medicaid and Food Stamps Application Kits to individuals applying for benefits; review and respond to applicant’s questions; assist participants in accessing information regarding the status of their cases or seeking walk-in assistance with employment, domestic violence, or other issues.

Hours/Shift: 9:00am - 5:00pm

CLERICAL ASSOCIATE - 10251

Minimum Qualifications

Qualification Requirements

A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.

Skills Requirement

Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.