Clinic Rehab Assistant

HealthPartners, Inc.; Maple Grove, Northern (MN, KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Retirement program

Tuition reimbursement

Employee assistance program

Job summary

Park Nicollet is hiring a Rehab Clinic Assistant to support the Physical Therapy team with clerical and clinical tasks, contributing to high-quality patient care.

The role involves assisting Rehabilitation Services Care Teams, handling scheduling, and maintaining patient communications to enhance the patient experience in Maple Grove and surrounding locations.

Qualifications

• Six months experience in a customer service job or medical setting.
• Ability to work independently under supervision of rehabilitation professionals.
• Strong verbal communication, customer relations and listening skills.
• Good telephone etiquette, money handling, and keyboarding skills.
• Maintain patient confidentiality and effective in-person/phone communication.

Responsibilities

• Assist Rehabilitation Services care teams with clerical and clinical tasks.
• Support patient care and service delivery.
• Handle scheduling and patient communications as needed.

Skills

Customer service

Communication

Telephone etiquette

Keyboarding

Problem solving

Job description

Park Nicollet is looking to hire a Rehab Clinic Assistant to join our Physical Therapy team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day.

Position Summary:

Performs a variety of clerical and clinical tasks assisting the Rehabilitation Services Care Teams in providing outstanding patient care and services.

Work Schedule:

.90 FTE:
Mon 7-330
Tue 930-6
Wed OFF
Thurs 845-515
Fri 815-445
Sat 715-315 e/o

Maple Grove, Minnetonka and Plymouth - hours and location may vary

Required Qualifications:

• Education, Experience or Equivalent Combination:
• Six months experience in a customer service job, or medical related experience in a hospital, rehab, or clinical setting.
• Licensure/ Registration/ Certification:
• NA
• Knowledge, Skills, and Abilities:
• Must be able to work independently under the supervision of multiple rehabilitation professionals on recurring assignments.
• Should have critical thinking skills and be able to problem-solve.
• Strong verbal communication, customer relations and listening skills are essential.
• Good telephone etiquette, money handling, and keyboarding skills are needed.
• Must be able to promote and maintain good customer relations and patient confidentiality.
• Must be able to effectively communicate in person and over the phone with a wide variety of patients (i.e., Those with speech and hearing impairments, those requiring interpreters)
• Ability to work in a fast-paced environment that includes switching between tasks.
• Comfortable working with computers and learning new equipment and software as needed within the scope of the role.

Preferred Qualifications:

• Knowledge, Skills, and Abilities:
• Knowledge of medical terminology.

Benefits:

Park Nicollet offers a competitive benefits package (for eligible positions) that includes medical insurance, dental insurance, a retirement program, time away from work, insurance options, tuition reimbursement, an employee assistance program, onsite clinic and much more!