Medical Receptionist (IVF Clinic)

Ivy Fertility-Utah Fertility Center; Pleasant Grove (UT); On-site; USD 38,000 - 46,000; Full time

Job summary

Ivy Fertility-Utah Fertility Center is hiring a full-time Medical Receptionist to join our Pleasant Grove team. The position involves greeting patients, handling calls, processing payments, and scheduling appointments, all while ensuring a smooth patient experience.

We value confidential patient information handling, excellent customer service, and teamwork in a fast-paced fertility/OB-GYN setting. Weekend and holiday rotations are required to cover patient needs.

Qualifications

• Must have high school diploma or equivalent.
• 1+ year of medical front-desk experience preferred.
• Healthcare experience in fertility/OB-GYN or related fields preferred.
• Excellent customer service and communication skills.
• Ability to handle sensitive patient information with HIPAA compliance.

Responsibilities

• Greet patients and visitors in a friendly, professional manner.
• Answer incoming calls, provide information, and direct calls to team members.
• Collect patient payments and process basic transactions accurately.
• Schedule and reschedule patient appointments; maintain calendar accuracy.
• Maintain HIPAA compliance and ensure reception area remains organized and presentable.

Skills

Front desk experience

Customer service

HIPAA awareness

Team coordination

Education

High school diploma or equivalent

Tools

EMR systems

Job description

Utah Fertility Center’s Pleasant Grove location is hiring a full-time Medical Receptionist to join our team! This is an opportunity to work in the innovative and exciting field of fertility and join an extraordinary and committed staff.Our front office team members play a crucial role in facilitating the smooth operation of our facilities by providing administrative support and ensuring a positive patient experience.This position includes but is not limited to the following responsibilities:Greeting patients and visitors.Handling incoming phone calls, providing information, and directing calls to the appropriate team members.Collecting patient payments.Scheduling appointments for patients and rescheduling appointments as necessary.Ensuring patient information is accurate and up-to-date.Handling administrative tasks.Following privacy regulations such as the Health Insurance Portability and Accountability Act (HIPAA).Keeping the reception area clean, organized, and presentable for patients and visitors.Other duties as assignedMust be available to work in weekend and holiday rotationHigh school diploma or equivalent required.1+ year of medical office or front-desk experience preferred.Fertility, OB/GYN, women’s health, or other healthcare experience preferred.Excellent customer service and communication skills.Comfortable handling sensitive and confidential patient information.Strong attention to detail and organizational skills.Ability to manage a high volume of phone calls, messages, and patient requests.Experience with scheduling appointments and electronic medical records preferred.Basic understanding of insurance verification and healthcare terminology preferred.Ability to work effectively in a fast-paced, team-oriented environment.Professional, compassionate, and empathetic when interacting with patients.Ability to maintain HIPAA compliance and patient confidentiality.Reliable, dependable, and able to prioritize multiple tasks.Ivy Fertility is an equal opportunity employer. Employment decisions are based on merit, qualifications, performance, and business needs. Ivy Fertility does not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, sex, sexual orientation, gender identity or expression, veteran status, or any other status protected by applicable federal, state, or local law.