Medical Receptionist

IVI RMA GLOBAL; Basking Ridge (NJ); On-site; USD 20,664 - 30,307; Full time

Benefits offered by this job

Medical, dental, vision insurance

401K retirement plan

Paid time off & holidays

Life insurance & disability

Flexible spending accounts

Employee assistance program

Tuition reimbursement

Job summary

IVIRMA Global is seeking a Full-Time Medical Receptionist for our North America team. The receptionist greets patients, answers calls, schedules appointments, handles non-clinical requests, and supports the practice's smooth operation with a friendly, organized approach.

You will collaborate with nursing staff and the Finance Department to verify insurance and payments, maintain accurate records, and deliver exceptional patient experiences within a fast-paced healthcare setting.

Qualifications

• Bachelor’s level education not required; High School Diploma or GED required.
• 1+ year experience as a medical office receptionist.
• 3+ years customer service experience.
• Strong computer proficiency with common software.
• Excellent listening and communication abilities.
• Ability to work independently and exercise good judgment.
• Comfort with fast-paced healthcare environment.

Responsibilities

• Greet patients and visitors professionally and compassionately.
• Answer and route patient phone calls.
• Schedule appointments per physician templates.
• Maintain accurate patient records (demographics, financial, insurance).
• Collect co-pays and patient payments.
• Coordinate patient care with nursing staff and other teams.
• Assist with appointment confirmations and charting.

Skills

Customer service

Communication

Interpersonal skills

Computer skills

Independent work

Stress management

Listening skills

Education

High School Diploma or GED

Associate degree preferred

Job description

Join the IVI RMA team as a Full-Time Medical Receptionist! At IVI RMA North America, we’re dedicated to helping individuals and families achieve their dreams of building a family. As part of our team, you’ll have the opportunity to make a meaningful impact by providing compassionate support throughout each patient’s journey. We’re looking for a friendly, organized, and customer‑focused professional who thrives in a collaborative healthcare environment and is passionate about delivering exceptional service.

Schedule: Full‑time, Monday through Friday.

Position Summary

The Receptionist plays a key role in ensuring an exceptional patient experience. This position is responsible for answering patient phone calls, scheduling appointments, responding to non‑clinical requests from patients and staff, and warmly welcoming patients as they move through a structured schedule of appointments. The Receptionist collaborates closely with members of our multidisciplinary team to resolve issues and maintain a positive image of the practice for patients, referring physicians, and the general public.

At Boston IVF, we do whatever it takes to deliver outstanding patient care. As a receptionist, your responsibilities will include:

Key Responsibilities

• Welcome and greet patients and visitors in a professional and compassionate manner
• Answer and route patient phone calls
• Maintain a calm, composed, and professional demeanor
• Anticipate patient needs and anxieties; provide clear and supportive responses to questions
• Schedule patient appointments in accordance with physician templates
• Identify scheduling conflicts and recommend appropriate solutions
• Maintain accurate patient records, including demographic, financial, and insurance information
• Collect co‑pays and patient payments
• Coordinate patient care in collaboration with nursing staff
• Partner with the Finance Department to ensure reimbursement and insurance information is complete
• Appointment confirmations and patient charting

Skills & Qualifications

• High School Diploma or GED required; Associate degree preferred
• Minimum of 1 year experience as a medical office receptionist
• Minimum of 3 years customer service experience
• Strong computer proficiency
• Excellent listening, communication, and interpersonal skills
• Ability to work independently and exercise sound judgment
• Comfort working in a fast‑paced, high‑standard, and occasionally stressful environment

Benefits

• Medical, Dental, Vision Insurance Options
• Retirement 401K Plan
• Paid Time Off & Paid Holidays
• Company Paid: Life Insurance & Long‑Term Disability & AD&D
• Flexible Spending Accounts
• Employee Assistance Program
• Tuition Reimbursement

About IVIRMA Global

IVIRMA is the largest group in the world devoted exclusively to human Assisted Reproduction Technology. Along with the great privilege of providing fertility care to our patients, IVIRMA embraces the great responsibility of advancing the field of human reproduction. IVIRMA Innovation, as one of the pillars of IVIRMA Global, is a renowned leader in fertility research and science. Check out our websites at: http://www.bostonivf.com & https://www.ivirma.com/

EEO

“IVIRMA is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: IVIRMA is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at IVIRMA are based on business needs, job requirements and individual qualifications, without regard to race, color, religion and/or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. IVIRMA will not tolerate discrimination or harassment based on any of these characteristics. IVIRMA encourages applicants of all ages.”