Medical Receptionist (Full-time) - Boulder Medical Center (Boulder, CO)

Boulder Medical Center; Boulder (CO); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Medical/dental/vision benefits

401(k) plan

Paid time off

Six paid holidays

Day shift schedules

Job summary

Boulder Medical Center is seeking a patient-focused Medical Receptionist to join our team at the Boulder, CO clinics. You will be the first friendly face patients meet, handling calls, scheduling, and verifying information.

We provide onboarding and training to ensure success in a collaborative, patient-centered environment. Full-time hours are available with benefits; prior reception experience in healthcare is a plus.

Qualifications

• Must have strong customer service and communication skills.
• Ability to manage phone calls professionally and accurately record information.
• Proficient data entry with attention to detail and grammar.

Responsibilities

• Answer calls promptly and assess patient needs for appointments.
• Summarize appointment details before ending calls.
• Record patient demographics accurately in the system.
• Schedule/reschedule/cancel appointments per provider protocol.
• Navigate and operate the EMR system and input information for patients.

Skills

Customer service

Phone etiquette

Data entry

English grammar

HIPAA knowledge

Bilingual Spanish

Education

High school diploma or equivalent

Associates degree in Healthcare Administration or coursework

Tools

EMR system

Scheduling software

Job description

Be the Smile That Makes a Difference!

Are you passionate about helping others and creating a warm, welcoming environment? Whether you have experience as a medical receptionist or are just starting your career, we're looking for friendly, organized individuals who take pride in delivering outstanding customer service.

Job Description

Be the Smile That Makes a Difference!

Are you passionate about helping others and creating a warm, welcoming environment? Whether you have experience as a medical receptionist or are just starting your career, we provide structured onboarding and training to help you succeed.

Boulder Medical Center (BMC) is a local, independent, and physician-owned medical group with over 20 primary and specialty care departments, 90 providers, and 325+ clinical and support professionals. Since our founding by 10 physicians in 1949, we have grown and evolved to meet the needs of Boulder County and beyond.

We currently have clinics located in Boulder (2 locations), Louisville, Longmont, and Erie.

Summary

Boulder Medical Center (BMC) is seekingcustomer service-oriented candidatesto join our collaborative Medical Receptionist team which we often refer to as our Patient Access Associates! This role is ideal for individuals who are friendly, organized, and passionate about creating a positive first impression for patients. Whether you're experienced or new to healthcare, we provide structured onboarding and training to help you succeed.

We offerbenefit-eligible full-time positions(40 hours/week), Monday through Friday, based at ourBroadway clinic located at 2750 Broadway St., Boulder, CO 80304.

As a Medical Receptionist aka Patient Access Associate, you'll be part of an across-collaborative team that works closely with medical providers, clinical staff, and administrative teams to ensure smooth operations and exceptional patient care. We value team input and encourage staff at all levels to share ideas and participate in process improvements that enhance the patient and employee experience.

Below is a list of the different specialties BMC provides outpatient care for at this site location (other site locations will have different specialties represented).

• Allergy
• Audiology
• Dermatology
• Family Medicine
• Gastroenterology
• Internal Medicine
• Neurology
• Ophthalmology
• Optical Services
• Orthopedics
• Otolaryngology - ENT
• Podiatry
• Rheumatology
• Urgent Care
• Urology

Job Perks

• Full-time employees are eligible for medical / dental / vision, flexible spending, and company-paid life insurance as well as several voluntary benefit options, 401(k), Paid Time Off (PTO) and six (6) paid holidays annually.
• Part-time employees are eligible for medical / dental / vision, voluntary benefits, 401(k), and holiday pay (if regularly scheduled to work on an observed holiday).
• Day shift schedules.
• Experience working with both primary care and specialty care clinics.

Job Duties

• Answers the telephone promptly, evaluating patient needs to determine appointment type.
• Summarizes appointment details prior to ending the phone call.
• Manages all phone functionalities such as transfers, placing callers on hold, forwarding phone to afterhours message system, etc.
• Accurately records patient name, numbers and demographic information using correct spelling and punctuation.
• Schedules / reschedules / cancel appointments according to provider preference and scheduling protocol.
• Navigatesand operates Electronic Medical Records system, arriving patient for appointments and inputting relevant information as needed.

Required Experience

• Must use good judgment, professionalism and discretion when screening telephone calls, answering inquires and relaying appropriate information.
• Ability to work under pressure and maintain phone etiquette using tact and diplomacy.
• Must have excellent customer service and communication skills.
• Strong computer and data entry skills.
• Must possess strong grammar and spelling ability as well as the ability to read, write and understand the English language.
• Neat, well-groomed appearance and courteous manner.
• Knowledge of medical terminology and HIPAA compliance, preferred.

Education

• High school diploma or equivalent
• Associates Degree or some college coursework in Business or Healthcare Administration, preferred.

Experience

• One (1) year of previous work experience (retail, hospitality, administrative, restaurant, etc.),involving public contact required. Heavy phone experience, preferred.
• Previous experience as a medically trained professional (CNA, EMT, Patient Care Technician, etc.) is a plus, but not required.
• Previous experience with patient scheduling in a hospital or clinic setting preferred.
• Bi-lingual ability (Spanish), a plus.

The starting hourly pay range for this position is commensurate with experience:

• $17.19 - $22.92/hour

This position will be posted for a minimum of three days, subsequently until filled.

Location

• Boulder, CO.

Keyword: receptionist, medical receptionist, prior authorization specialist, insurance specialist, registration, patient registration specialist, patient access representative, patient service representative