Medical Receptionist - Check-Out

Plano Orthopedic & Sports Medicine Center; Plano (TX); On-site; USD 33,000 - 42,000; Full time

Job summary

Plano Orthopedic & Sports Medicine Center is seeking a proactive Check-Out Coordinator to ensure a smooth patient checkout experience. You will greet patients, collect co-pays and co-insurance, verify insurance, and schedule follow-ups while maintaining compliant medical records.

The role requires strong customer service, excellent communication, and the ability to work in a fast-paced clinical setting with Athena software handling patient data and office tasks.

Qualifications

• Experience as Medical Receptionist or healthcare admin preferred.
• Billing & collections experience desirable.
• Familiarity with Athena or similar practice management software advantageous.
• Strong organization and attention to detail in medical records management.
• Excellent verbal and written communication skills.

Responsibilities

• Greet patients and visitors in a warm, professional manner.
• Manage appointment scheduling and confirm/reschedule as needed.
• Collect co-pays and insurance payments; balance daily reports.
• Perform insurance verification to confirm coverage.
• Maintain accurate medical records and ensure confidentiality.
• Assist with medical billing and patient inquiries.
• Coordinate communication between patients, providers, and insurers.
• Support office management to keep the clinic running smoothly.

Skills

Customer service

Communication

Organizational skills

Confidentiality

Medical office experience

Billing and collections

Tools

Athena software

Job description

About the role

We are seeking a proactive and detail-oriented Check-Out Coordinator for our Medical Office to ensure a smooth and efficient patient checkout process. The ideal candidate will be the first point of contact for our patients as they check-out providing exceptional customer service, collecting co-pays, co-insurance and scheduling any follow-up appointments, while managing various administrative tasks. Your energetic approach and excellent customer service skills will help create a positive experience for patients while maintaining compliance with healthcare regulations.

What you’ll do

• Greet patients and visitors in a warm and professional manner.
• Manage appointment scheduling, including confirming and rescheduling as necessary, collecting co-pays, co-insurance payments, and balancing daily reports.
• Perform insurance verification to ensure coverage for services rendered.
• Maintain accurate medical records and patient files, ensuring confidentiality and compliance with regulations.
• Assist with medical billing and collections, addressing any patient inquiries regarding their accounts, and assist with missing tickets.
• Utilize Athena software for managing patient information and office tasks efficiently.
• Coordinate communication between patients, healthcare providers, and insurance companies.
• Support office management tasks to ensure the clinic operates smoothly on a daily basis.

We believe in the power of kindness, the importance of teamwork, and the value of each patient’s journey. If you thrive in a dynamic, patient-centered environment and take pride in delivering exceptional service, this is the role for you!

Qualifications

• Previous experience as a Medical Receptionist or in a similar administrative role within a healthcare setting is preferred.
• Proficiency in medical billing and collections processes is highly desirable.
• Familiarity with Athena or similar practice management software is an advantage.
• Strong organizational skills with attention to detail in managing medical records and files.
• Excellent communication skills, both verbal and written.
• Ability to work effectively in a fast-paced environment while maintaining professionalism under pressure.
• Knowledge of insurance verification processes is essential.
• A true professional who is detail-oriented, dependable, and values confidentiality.
• A natural communicator with a kind and courteous attitude, always ready to help.
• A team player who thrives in a fast-paced environment and understands the importance of time management for both patients and physicians.
• Someone who approaches every interaction with an "attitude of gratitude," brings positivity and care to patients and coworkers alike.