Medical Receptionist

Arcturus Healthcare PLC; Rochester Hills, Northern (MI, KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Arcturus Healthcare PLC is seeking a Medical Receptionist to support a busy medical office. The ideal candidate will excel in front-desk operations, patient check-in/out, and insurance verification, while maintaining accurate EMR records and delivering excellent customer service.

You will manage appointments, assist with billing inquiries, and coordinate with clinical staff to ensure smooth patient flow in a private practice setting.

Qualifications

• Excellent communication and interpersonal skills essential.
• Strong organizational abilities and attention to detail.
• Experience with medical terminology and insurance processes is a plus.

Responsibilities

• Greet patients and visitors warmly, check in/out and collect forms.
• Verify insurance information and schedule appointments.
• Maintain and update EMR records with confidentiality.
• Process payments, co-pays, and handle billing inquiries.
• Answer phones, provide practice information, and direct calls.
• Prepare daily reports and coordinate with clinical staff to minimize wait times.
• Order office supplies and assist with clerical tasks as needed.

Skills

Communication

Interpersonal skills

Organizational skills

Multitasking

Office equipment

Medical terminology

Education

High school diploma or equivalent

Medical office certification

Tools

EMR systems

Microsoft Office

Fax/Scanner

Job description

Description

We are seeking a Medical Receptionist to join our team!!!! The ideal candidate will have a strong background in medical administrative support and patient care, ensuring smooth operations in a medical office setting.

Key Responsibilities:

• Front Desk Management:


• Greet patients and visitors with a warm and welcoming attitude.


• Check patients in and out, ensuring all necessary forms are completed and accurate.


• Collect and verify patient insurance information and other necessary documentation.


• Schedule, reschedule, and cancel patient appointments as needed.


• Manage the daily appointment calendar, optimizing the schedule for efficiency.


• Patient Interaction:


• Answer incoming phone calls promptly and courteously, addressing patient inquiries, directing calls to appropriate staff, and taking messages as needed.


• Provide patients with information about the practice, including services offered, office hours, and insurance policies.


• Administrative Duties:


• Maintain and update patient records in the electronic medical records (EMR) system, ensuring accuracy and confidentiality.


• Process payments, co-pays, and handle billing inquiries.


• Prepare and distribute daily reports, including appointment schedules and billing summaries.


• Coordinate with clinical staff to ensure smooth patient flow and minimize wait times.


• Order office supplies and manage inventory for the front desk area.


• Insurance and Billing:


• Verify patient insurance coverage and eligibility prior to appointments.


• Assist with processing insurance claims, including coding and billing tasks.


• Handle payment collections and manage patient accounts, including setting up payment plans when necessary.


• General Office Support:


• Maintain a clean and organized reception area.


• Assist with filing, scanning, and other clerical tasks as needed.


• Support office management with special projects and administrative tasks as requested.

Job Type: Full-time

Benefits:

• 401(k)


• Dental insurance


• Health insurance


• Paid time off


• Vision insurance

Schedule:

• Monday to Friday

Work Location: In person

Requirements

Education:

• High school diploma or equivalent required.


• Additional coursework or certification in medical office administration is a plus.

Experience:

• Previous experience as a receptionist or in a customer service role, preferably in a medical or healthcare setting.


• Experience with electronic medical records (EMR) systems is highly desirable.

Skills:

• Excellent communication and interpersonal skills, with a focus on customer service.


• Strong organizational skills and attention to detail.


• Ability to multitask and prioritize in a fast-paced environment.


• Proficiency with office equipment, including computers, phones, and fax machines.


• Familiarity with medical terminology and insurance processes is a plus.

Work Environment:

• Private practice setting with a collaborative team environment.


• Standard office hours with occasional extended hours as required.