Medical Office Receptionist

Oakwayne Medical center; Michigan; On-site; USD 32,000 - 42,000; Full time

Job summary

Oakwayne Medical center seeks a friendly Medical Office Receptionist to join our healthcare team. You will be the first point of contact for patients, handling administrative and clerical duties with excellent customer service.

The role requires strong communication, multitasking, and a solid understanding of patient care in a medical setting, including HIPAA compliance and medical terminology.

Qualifications

• Proven administrative and clerical experience in a medical setting.
• Strong communication and customer service abilities.
• Familiarity with medical terminology and HIPAA regulations.

Responsibilities

• Greet patients and manage welcome environments.
• Verify patient information and update records in a timely manner.
• Schedule appointments, check-in/out, and collect co-pays.
• Handle phone and email inquiries and route to appropriate staff.
• Enter data into electronic health records with accuracy.

Skills

Communication skills

Multitasking

HIPAA knowledge

Interpersonal skills

Microsoft Office

Education

High school diploma

Medical office certification

Tools

EHR systems

Microsoft Office

Job description

Job Description

We are seeking a friendly, organized, and professional Medical Office Receptionist to join our healthcare team. The ideal candidate will be the first point of contact for patients, handling both administrative and clerical duties with exceptional customer service. This position requires excellent communication skills, the ability to multitask, and a strong understanding of patient care in a medical setting.

Key Responsibilities

Patient Reception & Greeting:

• Greet patients warmly upon arrival and ensure a comfortable and welcoming environment.
• Verify patient information, update records, and complete necessary intake forms.
• Confirm patient appointments, and reschedule or cancel appointments as needed.

Phone and Email Communication:

• Answer and manage multi-line phone system, directing calls to appropriate staff.
• Respond to patient inquiries via phone and email, providing information regarding services, procedures, and appointment details.
• Manage patient concerns and direct them to the appropriate medical staff when necessary.

Appointment Scheduling:

• Schedule patient appointments accurately and in a timely manner, ensuring all necessary details are captured.
• Maintain an organized and efficient appointment calendar for physicians and other healthcare providers.
• Follow up with patients to confirm appointments and provide reminders as needed.

Patient Check-In/Check-Out:

• Assist patients with checking in and out, ensuring all necessary forms are completed and updated.
• Collect co-pays and provide receipts.
• Manage patient flow and notify healthcare providers of patient arrivals.

Data Entry & Record Maintenance:

• Accurately enter patient information into electronic health records (EHR) or other medical databases.
• Ensure patient confidentiality by following HIPAA regulations and guidelines.
• File and organize patient charts, medical records, and documents in an orderly and efficient manner.

Billing & Insurance:

• Verify insurance information, check eligibility, and communicate with insurance companies regarding coverage details.
• Collect co-pays, balances, and process payments for services rendered.
• Prepare and submit billing claims to insurance companies as needed.

General Administrative Support:

• Manage office supplies and order necessary materials as required.
• Coordinate with medical and administrative staff to ensure smooth office operations.
• Assist in the preparation of reports, records, and correspondence as needed.

Qualifications

• High school diploma or equivalent; additional certification or training in medical office administration is a plus.
• Proven experience in a medical office or healthcare setting is preferred.
• Strong knowledge of medical terminology, insurance processes, and EHR systems is desirable.
• Excellent communication and interpersonal skills.
• Ability to multitask and remain organized in a fast-paced environment.
• Detail-oriented with strong problem-solving skills.
• Proficient in office software (e.g., Microsoft Office Suite) and office equipment.
• Familiarity with HIPAA regulations and patient confidentiality.

Physical Requirements:

• Ability to sit for extended periods of time.
• Ability to lift and carry office supplies (up to 25 lbs) as needed.
• Occasional standing, walking, and bending.

Work Environment:

• Fast-paced medical office with frequent interaction with patients and staff.
• Regular office hours; may include evening or weekend shifts depending on office needs.