Medical Receptionist

PrevHealth; Folsom (PA); On-site; USD 32,000 - 54,000; Full time

Job summary

PrevHealth seeks a compassionate healthcare ambassador to be the first point of contact for patients. You will greet, check-in, and guide them through appointments with warmth, empathy, and professionalism. You’ll verify insurance, collect co-pays, and ensure accurate data in EHR/EMR systems while maintaining HIPAA compliance.

Bilingual skills are a strong asset in supporting diverse patients. In a fast-paced clinic environment, you will coordinate scheduling, handle multi-line calls, and

Qualifications

• Minimum 2 years of dedicated experience in fast-paced medical front office.
• Experience with high-volume patient check-ins, multi-line phone systems, scheduling coordination.
• Discretion with patient information and HIPAA compliance.

Responsibilities

• Greet patients warmly and manage front-desk check-in and check-out.
• Schedule, reschedule, and confirm appointments using scheduling software.
• Verify insurance, collect co-pays, and process payments securely.
• Maintain EHR/EMR data accuracy and demographic/medical entries.
• Answer calls, route inquiries, and assist with telehealth platforms and portals.

Skills

EHR/EMR

Scheduling software

Practice management

Microsoft Office

Google Workspace

Patient portals

CRM systems

Telehealth platforms

Payment processing

Electronic forms

HIPAA compliance

Insurance verification

Patient communication

multitasking

Education

High school diploma or equivalent

CMAA certification or post-secondary medical administrative assistant program

Tools

EHR/EMR systems

Practice management software

Scheduling software

Telehealth platforms

Payment processing systems

Job description

About The Role

You are a compassionate, highly organized healthcare ambassador who serves as the vital first point of contact for patients navigating their medical journeys. You bring warmth, empathy, and unflappable professionalism to every interaction, ensuring that patients feel welcomed, valued, and secure from the moment they walk through the door or call the clinic. With an innate ability to manage competing priorities with grace, you transform potentially stressful administrative moments into reassuring experiences.

About The Role

You are a compassionate, highly organized healthcare ambassador who serves as the vital first point of contact for patients navigating their medical journeys. You bring warmth, empathy, and unflappable professionalism to every interaction, ensuring that patients feel welcomed, valued, and secure from the moment they walk through the door or call the clinic. With an innate ability to manage competing priorities with grace, you transform potentially stressful administrative moments into reassuring experiences.

Experience

• Minimum of 2 years of dedicated experience working in a fast-paced medical front office, clinic, or healthcare reception setting.
• Proven background in managing high-volume patient check-ins, multi-line telephone systems, and complex scheduling coordination.
• Demonstrated success in handling sensitive patient information with absolute discretion while maintaining strict adherence to healthcare privacy regulations.

Key Responsibilities

• Greet patients warmly and manage the complete front-desk check-in and check-out process.
• Schedule, reschedule, and confirm patient appointments efficiently using advanced patient scheduling and practice management software.
• Verify patient insurance coverage, collect co-pays, and process payments securely.
• Maintain immaculate electronic health records and enter accurate demographic and medical data into EHR/EMR systems.
• Answer incoming calls, route inquiries appropriately, and assist patients with navigating telehealth platforms and digital patient portals.

Required Skills

• Technical (must-have): Proficiency in EHR/EMR Systems, Patient Scheduling Software, Practice Management Software, Microsoft Office, Google Workspace, Patient Portals, CRM Systems, Telehealth Platforms, Payment Processing, Electronic Forms.
• Regulatory (must-have): Comprehensive knowledge of HIPAA Compliance and medical insurance verification processes.
• Soft skills (must-have): Exceptional patient communication, professional customer service, active listening, multitasking under pressure, meticulous attention to detail, teamwork, and strong patient relations.

Education & Certification

• High school diploma or equivalent is required.
• Completion of a post-secondary medical administrative assistant program, vocational training, or certification as a Certified Medical Administrative Assistant (CMAA) is highly preferred and advantageous.

Additional Requirements

• Bilingual fluency (especially Spanish or other regional languages) is considered a strong asset.
• Prior experience working with specialized medical billing workflows or electronic medical form integrations is desirable.
• Candidates with a proven track record of process improvement in administrative workflows or patient satisfaction initiatives are strongly encouraged to apply.