Medical Receptionist (Check In/Check Out)

Sterling Ridge Orthopaedics and Sports Medicine; Spring (TX); On-site; USD 30,000 - 42,000; Full time

Job summary

Sterling Ridge Orthopaedics and Sports Medicine is seeking a full-time Medical Receptionist for our Spring location. This role handles front desk duties, patient check-in/check-out, and patient communications with the team at multiple offices as needed.

You will greet patients, manage phone queries, assist with insurance/billing questions, and ensure accurate patient records in the EMR system. Prior medical office experience and bilingual skills are preferred.

Qualifications

• Graduate of a medical office training program preferred.
• Ability to interact professionally with patients and staff.
• Maintain confidentiality of patient information.

Responsibilities

• Handle front desk duties and patient check-in/check-out.
• Answer phones promptly and assist patients with inquiries.
• Assist with insurance and billing questions and forms.

Skills

Customer service

Communication

Bilingual English/Spanish

Education

Medical office training

Tools

Athena EMR

Billing software

Job description

We are looking for a full-time Medical Receptionist (Check In/Check Out) to join our top notch professionals!

This position will be located at our SPRING location (20639 KUYKENDAHL RD SUITE 200 SPRING, TX 77379) and will assist with call outs or vacations at our other offices as needed (Woodlands 6767 Lake Woodlands Dr. The Woodlands, TX 77382) and (Woodforest 750 Fish Creek Thoroughfare Montgomery, TX 77316).

Hours are primarily going to be 9 am to 6 pm or 8:30 am to 5:30 pm.

Job Summary:

Responsible for all aspects of front office administrative duties regarding patient care.

Essential Duties:

• Responds promptly to patient needs and requests.
• Answers the telephone promptly and professionally, answering inquiries or referring questions to other staff members
• Assists patients with insurance papers and billing questions.
• Prints out all necessary forms for patient charts and clinic staff.
• Makes sure that necessary patient paperwork is completed.
• Communicate co-insurance and deductible amounts to the patient.
• Collects appropriate co-payments, co-insurance, and deductibles and/or account balances at the time of service.
• Update patient information as needed in EMR, Athena preferred.
• Notifies appropriate clinic staff (Ortho, PT, MRI/X-Ray, DME) that patient is present:
• Prints out billing/charge slip and places slip in appropriate bin
• Responsible for incoming cash, checks, and credit card receipts and reconciling patient accounts and cash/money drawer on a daily basis
• Perform other miscellaneous office/clerical duties as needed.

Education and Qualifications:

• Graduate of a certified medical office training course preferred
• Ability to deal professionally, courteously, and efficiently with the public/staff.
• Maintain confidentiality regarding patients and strict maintenance of proper confidentiality on all such information.
• Bilingual preferred (English/Spanish)
• 2- years' experience in a medical office environment preferred.
• Familiarity with computers, office equipment, and medical/insurance software.
• Basic office skills such as typing and filing.

This is not a full job descriptions.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.