Medical Receptionist - Cardiology

Duly Healthcare; Naperville (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

An established healthcare provider is seeking a dedicated Medical Receptionist to join their Cardiology team in Naperville. In this vital role, you will be the first point of contact for patients, ensuring they feel welcomed and informed. You will manage patient check-ins, schedule appointments, and assist with administrative tasks, all while providing exceptional customer service. This position offers a supportive environment with comprehensive benefits, including tuition reimbursement and a commitment to diversity and inclusion. If you thrive in a fast-paced setting and are passionate about helping others, this opportunity is perfect for you.

Benefits

Comprehensive medical, dental, and vision benefits

Life and disability insurance

$5,250 Tuition Reimbursement per year

Immediate 401(k) match

40 hours paid volunteer time off

Parental leave at 100% pay

Financial benefit for adoption and surrogacy

Qualifications

• Prefer one year experience in customer service, preferably in a medical office.
• Able to type a minimum of 30 wpm strongly preferred.

Responsibilities

• Welcomes patients and visitors, providing information and assistance.
• Schedules appointments and manages patient check-ins and check-outs.
• Maintains cleanliness and organization of the waiting area.

Skills

Customer Service

Verbal Communication

Organization

Multi-tasking

Adaptability

Education

High School Diploma or GED

Tools

EPIC Software

Microsoft Applications

Job description

Overview

Receptionist, Medical – Naperville - Cardiology

Position Highlights:

• Full-Time, 40 hours
• Hours: Monday-Friday; 8:30AM-5:00PM
• Location: 100 Spalding Drive
  Suite 202
  Naperville, Illinois 60174

Benefits:

• Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance and medical coverage at 100% (after deductible) when utilizing a Duly provider.
• Employer provided life and disability insurance.
• $5,250 Tuition Reimbursement per year.
• Immediate 401(k) match.
• 40 hours paid volunteer time off.
• A culture committed to Diversity, Equity, and Inclusion (DEI) and Social Impact.
• Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.

Responsibilities

• Acknowledges and welcomes patients and visitors.
• Informs staff of patient/visitor arrival and provides instruction, assistance and information as to completion of required paperwork and waiting times.
• Answers general questions about the facility: location, rest rooms, elevators, hours of operation, etc.
• Ensures waiting area is clean, tidy, and has appropriate patient announcements and brochures.
• As directed, conveys information to patients and/or visitors.
• Assists or calls for assistance with patients with ambulatory difficulties.
• Obtains registration information from patient for input into EPIC.
• Verifies and/or updates demographic and health plan information.
• Checks patients in and out of clinic.
• Provides patients with information regarding payment obligations, HIPAA Notice of Privacy practices, clinic policies, and collects all required forms and signatures.
• Schedules appointments into EPIC according to Practice protocol.
• Conveys schedule changes to appropriate staff.
• Reviews next day's schedules and as directed, prints out physician schedules in advance of visits.
• May assist patients with obtaining appointments at other physician and hospital sites and/or schedules lab or radiology testing.
• Pulls patient charts, files information correctly in patient charts, and maintains filing system.
• Prepares charts to clinic and/or Practice specifications.
• Collects copays, cash, check, or credit card payments ensuring patients receive receipts. Posts all payments in EPIC.
• Balances daily cash and collections.
• Ensures change drawers and cash are secured and appropriate financial procedures are followed in transferring payments to Corporate. Identifies problematic accounts and directs them to the financial counselor or the Customer Service Department.
• Answers multiple lines, screens calls, takes accurate and detailed messages for all calls including telephone encounters, directs calls to appropriate support staff.
• Understands limits of responsibility by not providing medical advice to patients.
• Performs all other duties/responsibilities as assigned.

Qualifications

• Prefer one year experience in customer service setting, preferably in a medical office with basic knowledge of medical terminology.
• Able to type a minimum of 30 wpm strongly preferred.
• High school diploma or GED.
• Service Orientation: Capable of providing excellent service to customers, friendly and approachable demeanor, resolving customer complaints, and understanding customer service principles.
• Organization: Able to provide order and structure to daily processes and work environment.
• Verbal Communication: Capable of interacting with, and relating to, people of varying educational levels and backgrounds, conveying information clearly and succinctly, applying listening, tact, responsiveness, empathy, and confidentiality.
• Multi-tasking: Able to properly perform multiple duties at once, greeting, message taking, checking patients in/out, while maintaining attention to detail.
• Adaptability: Able to be flexible and comfortable in adjusting to changing activities. Maintains calm under pressure and is able to think clearly to enhance problem solving.
• Team Work: Works effectively with others to accomplish objectives and goals. Willingly offers assistance to others when the need arises.
• Computer Proficiency: Ability to learn and become proficient in EPIC software as well as have basic knowledge of Microsoft applications.

The compensation for this role includes a base pay range of $15.00-21.00, with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package.