MEDICAL RECEPTIONIST/ADMIN ASST - DERMATOLOGY M-TH (7:00a-4:30p)

Toledo Clinic; Toledo (OH); On-site; USD 41,000 - 55,000; Full time

Job summary

The Toledo ClinicDermatology Department is seeking a full-time Medical Receptionist/Administrative Assistant to provide front office support at the Main Campus in Toledo, OH. The role runs Monday through Thursday, 7:00am to 4:30pm, assisting with scheduling, patient intake, billing, and product sales.

Responsibilities include greeting patients, verifying demographics and insurance, handling calls, and maintaining accurate records while upholding HIPAA requirements.

Qualifications

• HS diploma or GED required.
• Previous medical office, dermatology, aesthetics, retail, or customer service experience preferred.
• Experience with front desk duties in a busy medical setting is desired.

Responsibilities

• Greet patients and manage check-in/check-out with accuracy.
• Answer phones, route messages, and assist with patient questions.
• Schedule, confirm, reschedule, and cancel medical and cosmetic appointments.
• Verify patient demographics and insurance information; collect copays and balances.
• Maintain patient confidentiality and HIPAA compliance; assist with forms and portal access.
• Promote skincare products and inform patients about current promotions.
• Scan/upload/organize patient documents and maintain reception area.
• Collaborate with staff to ensure smooth patient flow and office operations.

Skills

Interpersonal skills

Customer service

Communication skills

Multitasking

Attention to detail

HIPAA compliance

Skincare product sales

EHR software

Scheduling software

Education

HS diploma or GED

Tools

Electronic health records (EHR)

Point-of-sale systems

Scheduling software

Job description

MEDICAL RECEPTIONIST/ADMIN ASST - DERMATOLOGY M-TH (7:00a-4:30p)

Full Time Hourly 30-40 Main Campus, Toledo, OH, US

The Toledo Clinic's Dermatology Department (Nahhas Dermatology) is seeking a full-time Receptionist/Administrative Assistant to provide front office support in a busy medical office. This position will be scheduled Monday - Thursday (7:00am - 4:30pm). Previous experience in a medical office, preferably Dermatology, is preferred.

General Summary

Provides friendly, professional support to patients while managing scheduling, phones, check in/check out, and general administrative duties. Assists with skincare product sales and maintains an organized, welcoming office environment.

Works under the supervision of the Office Manager.

• Consistently arrives at work on time and adheres to regular work schedule.
• Greet patients warmly and professionally and creates a welcoming experience.
• Checks patients in and out accurately and efficiently.
• Answer incoming calls, route messages, and assist with general patient questions.
• Schedule, confirm, reschedule, and cancel medical and cosmetic appointments.
• Verify patient demographic and insurance information.
• Collect copays, balances, cosmetic payments, and other patient payments.
• Maintain patient confidentiality and follow HIPAA requirements.
• Assist patients with forms, portal access, and general practice information.
• Communicate professionally with patients both in person and by phone.
• Serve as a knowledgeable resource for the practice's professional skincare products.
• Proactively engage patients regarding skincare products and current promotions .
• Assists the Office Manager and Providers with day-to-day administrative needs.
• Scan, upload, organize, and maintain patient documents and records.
• Monitor incoming faxes, correspondence, and administrative requests.
• Maintain an organized and professional reception and waiting area.
• Assist with office and retail supply inventory.
• Perform additional clerical and administrative duties as needed.
• Work collaboratively with clinical staff to maintain efficient patient flow.

Other Essential Duties May Include but Are Not Limited To

• Other duties as assigned.

Knowledge, Skills & Abilities Required

Required:

• Consistently arrives at work in appropriate/professional attire.
• Completes all tasks within established time frame.
• Adheres to all clinic policies and procedures.
• Strong interpersonal and customer service skills.
• Professional and polished communication style.
• Comfortable discussing and selling skincare products.
• Strong organizational skills and attention to detail.
• Ability to multitask in a busy medical office environment.
• Comfortable using computers, electronic health records, scheduling systems, and point-of-sale systems.
• Dependable, punctual, and able to work effectively as part of a small team.
• Excellent communication, phone, and organizational skills required.
• Seeks appropriate tasks when primary tasks are completed and assists co-workers as needed.
• Demonstrates adaptability to expanded roles.

Education:

• HS diploma or GED.

Preferred:

• Previous medical office, dermatology, aesthetics, retail, or customer service experience preferred