MEDICAL RECEPTIONIST/ADMIN ASST - DERMATOLOGY M-TH (7:00a-4:30p)

ADP, Inc.; Toledo (OH); On-site; USD 85,962,000 - 114,616,000; Full time

Job summary

The Toledo Clinic Dermatology Department is seeking a full-time Receptionist/Administrative Assistant in Toledo, OH. You will provide front office support, handle scheduling, phones, check-in/out, and help with skincare product sales.

This role requires professionalism, strong communication, and the ability to multitask in a busy medical office. Hours are Monday-Thursday, 7:00am-4:30pm, with on-site duties and HIPAA compliance.

Qualifications

• Requires HS diploma or GED.
• Experience in a medical office preferred, dermatology experience desired.
• Strong interpersonal and customer service skills.
• Comfortable using computers, EHR, scheduling and POS systems.

Responsibilities

• Greet patients warmly and professionally.
• Check in/out patients and verify demographics/insurance.
• Schedule, confirm, reschedule, and cancel appointments.
• Process copays and payments; maintain patient confidentiality (HIPAA).
• Assist with skincare product sales and promote promotions.
• Maintain tidy reception and waiting areas; manage documents.

Skills

Strong interpersonal skills

Customer service

Excellent communication

Multitasking

Phone etiquette

Professional demeanor

Computer literacy

HIPAA compliance

Education

HS Diploma or GED

Tools

EHR systems

Scheduling software

POS systems

Job description

MEDICAL RECEPTIONIST/ADMIN ASST - DERMATOLOGY M-TH (7:00a-4:30p)

Full Time Hourly 30-40 Main Campus, Toledo, OH, US

The Toledo Clinic's Dermatology Department (Nahhas Dermatology) is seeking a full-time Receptionist/Administrative Assistant to provide front office support in a busy medical office. This position will be scheduled Monday - Thursday (7:00am - 4:30pm). Previous experience in a medical office, preferably Dermatology, is preferred.

General Summary

Provides friendly, professional support to patients while managing scheduling, phones, check in/check out, and general administrative duties. Assists with skincare product sales and maintains an organized, welcoming office environment.

Works under the supervision of the Office Manager.

• Consistently arrives at work on time and adheres to regular work schedule.
• Greet patients warmly and professionally and creates a welcoming experience.
• Checks patients in and out accurately and efficiently.
• Answer incoming calls, route messages, and assist with general patient questions.
• Schedule, confirm, reschedule, and cancel medical and cosmetic appointments.
• Verify patient demographic and insurance information.
• Collect copays, balances, cosmetic payments, and other patient payments.
• Maintain patient confidentiality and follow HIPAA requirements.
• Assist patients with forms, portal access, and general practice information.
• Communicate professionally with patients both in person and by phone.
• Serve as a knowledgeable resource for the practice's professional skincare products.
• Proactively engage patients regarding skincare products and current promotions .
• Assists the Office Manager and Providers with day-to-day administrative needs.
• Scan, upload, organize, and maintain patient documents and records.
• Monitor incoming faxes, correspondence, and administrative requests.
• Maintain an organized and professional reception and waiting area.
• Assist with office and retail supply inventory.
• Perform additional clerical and administrative duties as needed.
• Work collaboratively with clinical staff to maintain efficient patient flow.

Other Essential Duties May Include but Are Not Limited To

• Other duties as assigned.

Knowledge, Skills & Abilities Required

Required:

• Consistently arrives at work in appropriate/professional attire.
• Completes all tasks within established time frame.
• Adheres to all clinic policies and procedures.
• Strong interpersonal and customer service skills.
• Professional and polished communication style.
• Comfortable discussing and selling skincare products.
• Strong organizational skills and attention to detail.
• Ability to multitask in a busy medical office environment.
• Comfortable using computers, electronic health records, scheduling systems, and point-of-sale systems.
• Dependable, punctual, and able to work effectively as part of a small team.
• Excellent communication, phone, and organizational skills required.
• Seeks appropriate tasks when primary tasks are completed and assists co-workers as needed.
• Demonstrates adaptability to expanded roles.

Education:

• HS diploma or GED.

Preferred:

• Previous medical office, dermatology, aesthetics, retail, or customer service experience preferred