Medical Receptionist

The Ear, Nose, Throat and Plastic Surgery Associates; Winter Park (FL); On-site; USD 30,000 - 45,000; Full time

Job summary

An established industry player in healthcare seeks a dedicated Medical Receptionist to join their team. This full-time role involves essential front desk responsibilities, including scheduling appointments, managing patient information, and providing excellent customer service. The ideal candidate will be professional, flexible, and possess strong communication skills. Join a compassionate team committed to delivering world-class service and making a difference in patient care. If you are motivated to learn and thrive in a dynamic environment, this opportunity is perfect for you.

Qualifications

• Strong communication skills with professionalism and respect.
• Excellent computer skills and motivation to learn.

Responsibilities

• Scheduling appointments and managing patient information.
• Answering calls and assisting patients with inquiries.
• Performing check-in, check-out, and chart prep duties.

Skills

Customer Service Skills

Communication Skills

Computer Skills

Bilingual (English/Spanish)

Education

High School Diploma or GED

Job description

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Description

Since 1958, The Ear, Nose, Throat & Plastic Surgery Associates has combined quality patient care with state-of-the-art innovation. With a tradition of excellence more than 50 years strong, our goal is to serve our patients' individual needs and exceed their expectations. We are dedicated to providing excellent patient care. Are you a compassionate leader committed to world-class service? If yes, this position is for you!

Summary

The Medical Receptionist is a full-time, 40-hour per week position. The role involves cross-training in all front desk duties including check-in, check-out, chart prep, and operator tasks. The candidate should represent the practice professionally, be flexible, and possess strong customer service skills. Travel to all offices may be required.

Essential Duties and Responsibilities

• Scheduling appointments, verifying insurance, and managing patient information.
• Answering calls, assisting patients, and forwarding messages.
• Reminding patients about portal use, bringing insurance cards, and managing referrals.
• Utilizing White Book as a daily resource and staying informed about managed care plans.
• Maintaining the reception area and participating in staff meetings.
• Ensuring compliance with HIPAA and office policies.
• Performing check-in, check-out, operator, chart prep, and floater duties as needed.

Requirements

• Strong communication skills with professionalism and respect.
• Excellent computer skills.
• Motivation to learn.
• Bilingual in English and Spanish preferred.

Education and Experience

High school diploma or GED required.

Additional Skills

• Ability to read and interpret documents, and basic math skills.
• Reasoning ability to follow instructions and solve problems.

Physical Demands and Work Environment

Frequent standing, walking, sitting, and use of hands. Ability to lift up to 10 pounds. Moderate noise level in a typical office setting.

Additional Information

This description is not exhaustive; other duties may be assigned as needed.