Medical Receptionist

The Ear, Nose, Throat and Plastic Surgery Associates; Orange City (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading healthcare provider is seeking a compassionate Medical Receptionist to join their team. This full-time role involves front desk duties, including scheduling appointments and managing patient information. The ideal candidate will possess strong communication skills and be motivated to learn. Join a tradition of excellence in patient care and become part of a dedicated team focused on exceeding patient expectations.

Qualifications

• Strong communication skills with professionalism and respect.
• Excellent computer skills.
• Motivated to learn.

Responsibilities

• Schedule appointments, verify insurance, manage patient information.
• Answer calls, assist with scheduling, and relay messages.
• Participate in staff meetings and comply with HIPAA.

Skills

Communication

Customer Satisfaction

Bilingual (English and Spanish)

Education

High school diploma or GED

Tools

Microsoft Word

Google programs

Job description

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Description

Since 1958, The Ear, Nose, Throat & Plastic Surgery Associates has combined quality patient care with state-of-the-art innovation. With a tradition of excellence more than 50 years strong, our goal is to serve our patients' individual needs and exceed their expectations. We are dedicated to excellence and achieving quality results for every patient. Are you a compassionate leader who believes in providing world-class patient care? If yes, this is the position for you!

Summary

The Medical Receptionist is a full-time, 40 hours/week hourly position. Responsibilities include front desk duties such as check-in, check-out, chart prep, operator tasks, and more. Must be flexible and possess strong customer satisfaction skills.

Essential Duties and Responsibilities

• Schedule appointments, verify insurance, and manage patient information in the computer system.
• Answer incoming calls, assist with scheduling, and relay messages.
• Remind patients about portal access, bring insurance cards, and manage referrals.
• Utilize and update White Book as a daily resource.
• Stay informed about managed care plans and referral requirements.
• Manage chart numbers/EHR and maintain reception area cleanliness.
• Participate in staff meetings and comply with HIPAA and office policies.
• Provide positive, professional assistance at check-in, check-out, operator, chart prep, and floater roles.

Requirements

• Strong communication skills with professionalism and respect.
• Excellent computer skills.
• Motivated to learn.
• Bilingual in English and Spanish preferred.

Education and Experience

High school diploma or GED required.

Additional Skills

• Ability to read and interpret documents.
• Basic knowledge of Microsoft Word and Google programs.
• Basic math skills involving addition, subtraction, multiplication, and division, especially with money.
• Ability to follow instructions and solve problems.

Other Details

This role does not require specific certificates or licenses. Physical demands include standing, walking, sitting, and occasional lifting up to 10 pounds. Work environment is moderate noise.

Additional Information

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Healthcare Provider
• Industry: Medical Practices