Medical Receptionist

Spectrum Eye Physicians; Watsonville (CA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Family-like atmosphere

Competitive pay and benefits

Career growth opportunities

Job summary

Spectrum Eye Physicians in Watsonville is seeking a friendly, patient-focused front desk team member. You’ll be the face of the practice, handling calls, scheduling, check-ins, and insurance validation in a supportive, family-like environment.

We offer training, a collaborative team, and opportunities for growth within a trusted ophthalmology group. Prior medical experience is not required, and we value a positive mindset and eagerness to learn.

Qualifications

• Positive mindset, willingness to learn, and team spirit are essential qualities.
• No prior medical field experience is required; hands-on training will be provided.
• Background in optometry or ophthalmology is a plus but not mandatory.

Responsibilities

• Be the Voice of Our Practice: answer calls with a friendly, helpful attitude and transfer when needed.
• Be a Scheduling Superstar: book appointments and keep schedules aligned with doctor templates.
• Make Check-in a Breeze: collect forms, signatures, and ensure complete information.
• Master the Money Talk: collect copays and explain benefits and costs.
• Handle Insurance Like a Pro: verify insurance, scan cards, and enter details.
• Keep Patients in the Loop: communicate wait times and keep the waiting area tidy.

Skills

Positive mindset

Willingness to learn

Team spirit

Customer-focused

Job description

At Spectrum Eye Physicians , we're proud to be home to some of the Bay Area's top eye doctors and specialists. From life-changing cataract surgeries to everyday eye care , we're passionate about protecting and enhancing our patients' vision—with skill, compassion, and the latest in medical innovation.

Our team is experienced in everything from glaucoma management and oculoplastic procedures to routine exams and contact lens care . But what really sets us apart? The way we treat our patients like family and support one another as a team .

When you join Spectrum, you're not just stepping into a job-you are becoming part of a mission to deliver the highest standard of eye care while building meaningful relationships along the way.

Why you'll love working here

Spectrum Eye Physicians is proud to be the largest and most trusted ophthalmology group in the Bay Area. We're currently seeking a bright, enthusiastic, and customer-focused individual to join our front desk team in our Watsonville office - an essential part of our patient experience and the heart of our practice.

At Spectrum, you'll find more than just a job-you'll find a workplace that feels like family. We foster a supportive, fun, and professional environment where team members are valued, respected, and empowered to grow.

• A family-like, upbeat atmosphere that makes coming to work enjoyable
• Competitive pay and comprehensive benefits
• Real opportunities for career growth and advancement
• A workplace that takes pride in doing things the right way with excellence and care

If you're passionate about helping people and want to be part of a team that truly makes a difference, we'd love to meet you!

What You'll Do - Be the Heart of Our Front Desk!

As a key member of our front office team, you'll help keep the day running smoothly for our patients and providers alike. Your job is all about creating great first impressions, keeping things organized, and making sure every patient feels informed, cared for, and welcomed. Here's how you'll make a difference every day:

Be the Voice of Our Practice

• Answer incoming calls with a friendly, helpful attitude
• Transfer calls as needed to ensure patients get what they need, fast

Be a Scheduling Superstar

• Book appointments by phone, online requests, or in person
• Keep schedules accurate and aligned with each doctor's template

Make Check-in a Breeze

• Gather necessary forms and signatures like HIPAA, demographics, and policy acknowledgments
• Ensure everything is filled out clearly and completely

Master the Money Talk

• Collect copays, deductibles, refraction fees, contact lens exam fees, and any outstanding balances
• Clearly explain patient benefits and out-of-pocket costs
• Always balance your payment batch before heading home

Handle Insurance Like a Pro

• Verify insurance information and scan cards
• Accurately enter patient and insurance details into our system
• Let patients know what is (and isn't) covered before their visit begins

Keep Patients in the Loop

• Keep patients informed about any wait times
• Help them feel seen, heard, and appreciated - even during busy times
• Keep the waiting area clean, tidy, and stocked with up-to-date reading material

Jump in Where Needed

• Be ready to assist with other front office duties to help the team and keep things flowing

What We're Looking For - Your Attitude Matters Most!

We believe in hiring great people and helping them grow. While experience is helpful, your positive mindset, willingness to learn , and team spirit are what truly make you shine here.

Experience in the medical field? Awesome - but not required!
We'll provide hands-on training to set you up for success.

Background in optometry or ophthalmology? Even better!
That's a huge plus, but not a must. If you have it, we'll put it to great use!

Eager to learn and grow with us? You're our kind of person.
We love team members who are open to feedback, excited to develop new skills, and ready to build a long-term career with us.