Medical Receptionist - Ophthalmology

Spectrum Eye Physicians; San Jose (CA); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Family atmosphere

Competitive pay

Career growth

Culture of excellence

Job summary

Spectrum Eye Physicians in the Bay Area is seeking a bright, customer-focused front desk professional for our San Jose, Cupertino and Los Gatos offices. You’ll be the heart of patient experience, handling calls, scheduling, check-in, insurance verification, and payments.

We offer a family-like workplace with competitive pay and comprehensive benefits, plus real opportunities for career growth and advancement. Hands-on training will be provided for success.

Qualifications

• Experience in a medical front desk is helpful but not required.
• Excellent communication and people skills with a patient-first mindset.
• Ability to balance multiple tasks in a fast-paced environment.

Responsibilities

• Answer incoming calls with a friendly, helpful attitude.
• Transfer calls to the appropriate party.
• Book appointments by phone, online or in person.
• Keep schedules accurate and aligned with doctor templates.
• Collect copays, deductibles, and other balances; explain benefits.
• Verify insurance information and scan cards; enter data accurately.

Skills

Customer service

Phone etiquette

Multitasking

Team player

Education

High school diploma

Tools

Medical software

Job description

Spectrum Eye Physicians is one of the largest and most established ophthalmology and optometry practices in the Bay Area, with eight locations throughout Santa Clara and Santa Cruz Counties. A family-oriented group with roots in the region dating back to the 1960s, Spectrum is committed to providing exceptional, comprehensive eye care in a collaborative and supportive environment.

Why you'll love working here

We're currently seeking a bright, enthusiastic, and customer-focused individual to join our front desk team in our San Jose, Cupertino and Los Gatos offices - an essential part of our patient experience and the heart of our practice. This position requires coverage at multiple locations within Santa Clara County.

At Spectrum Eye, you'll find more than just a job - you'll find a workplace that feels like family. We foster a supportive, fun, and professional environment where team members are valued, respected, and empowered to grow.

• A family-like, upbeat atmospherethat makes coming to work enjoyable
• Competitive pay and comprehensive benefits
• Real opportunities for career growth and advancement
• A workplace that takes pride in doing things the right way - with excellence and care

What You'll Do - Be the Heart of Our Front Desk!

As a key member of our front office team, you'll help keep the day running smoothly for our patients and providers alike. Your job is all about creating great first impressions, keeping things organized, and making sure every patient feels informed, cared for, and welcomed. Here's how you'll make a difference every day:

Be the Voice of Our Practice

• Answer incoming calls with a friendly, helpful attitude
• Transfer calls as needed to ensure patients get what they need, fast

Be a Scheduling Superstar

• Book appointments by phone, online requests, or in person
• Keep schedules accurate and aligned with each doctor's template

Make Check-in a Breeze

• Gather necessary forms and signatures like HIPAA, demographics, and policy acknowledgments
• Ensure everything is filled out clearly and completely

Master the Money Talk

• Collect copays, deductibles, refraction fees, contact lens exam fees, and any outstanding balances
• Clearly explain patient benefits and out-of-pocket costs
• Always balance your payment batch before heading home

Handle Insurance Like a Pro

• Verify insurance information and scan cards
• Accurately enter patient and insurance details into our system
• Let patients know what is (and isn't) covered before their visit begins

Keep Patients in the Loop

• Keep patients informed about any wait times
• Help them feel seen, heard, and appreciated - even during busy times
• Keep the waiting area clean, tidy, and stocked with up-to-date reading material

Jump in Where Needed

• Be ready to assist with other front office duties to help the team and keep things flowing

What We're Looking For - Your Attitude Matters Most!

We believe in hiring great people and helping them grow. While experience is helpful, your positive mindset, willingness to learn, and team spirit are what truly make you shine here.

Experience in the medical field? Awesome - but not required! We'll provide hands-on training to set you up for success.

Background in optometry or ophthalmology? Even better! That's a huge plus, but not a must. If you have it, we'll put it to great use!

Eager to learn and grow with us? You're our kind of person. We love team members who are open to feedback, excited to develop new skills, and ready to build a long-term career with us.