Medical Receptionist

Waterbury Hospital; Middlebury (CT); On-site; USD 52,000 - 69,000; Full time

Job summary

An established healthcare provider is seeking a detail-oriented Medical Receptionist to join their team. In this pivotal role, you will be the first point of contact for patients, ensuring a welcoming environment while managing appointments and patient documentation. Your strong communication skills and attention to detail will facilitate smooth operations in a busy medical office. If you thrive in a dynamic healthcare setting and have a passion for patient care, this is the perfect opportunity to make a meaningful impact in the community.

Qualifications

• High school diploma or GED required.
• 1 year of front office experience in a medical office setting preferred.

Responsibilities

• Greet patients and visitors courteously in person and over the phone.
• Schedule appointments and handle referral requests according to policy.
• Maintain operations by following electronic health record procedures.

Skills

Strong phone skills

Computer skills

Communication skills

Knowledge of insurance guidelines

Ability to organize and prioritize work

Education

High school diploma or GED

1 year of front office experience

Tools

Electronic health records

Job description

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The Medical Receptionist attends to patients in person and on the phone. Coordinates and organizes appointments and documentation to facilitate the smooth running of the healthcare environment and support delivery of quality patient care. Reports to Practice Manager.

• Welcomes and greets all patients and visitors in a prompt, courteous and helpful manner in person or over the phone.
• Upon each patient visit, obtains accurate pertinent patient demographic information and updates in computer system as necessary. Either scans or copies new patients' driver's license/ID card, and front and back of insurance card for scanning into electronic health record. Enters appropriate comments. Sets patient to "arrive" in electronic health record.
• Requests payment at time of service. Prints and provides receipt to patient. Registers payment in computer and reconciles all payments at day's end. Distributes Hardship form to patients; notes such in additional comments.
• Answers multi-line telephone, schedules appointments, takes messages, and handles referral requests as necessary according to policy.
• Maintains operations by following and remaining updated and current on the electronic health record and office policies and procedures.
• Assists with printing and/or copying of medical records and other materials as needed. Documents appropriately.
• Verifies PCP and insurance eligibility and documents verification number in comments for each visit, when required.
  
  

Requirements

High school diploma or GED required.

At least one year of current front office experience, preferably in a medical office setting

• Strong phone and computer skills with working knowledge of practice based medical office processes and procedures
• Demonstrated communication skills (written and verbal)
• Knowledge of insurance guidelines
• Knowledge of medical information and electronic medical records/systems
• Ability to communicate effectively with a diverse group of individuals.
• Ability to organize and prioritize work as required.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

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