Medical Receptionist

East Texas Community Clinic Inc; Town of Canton (NY); On-site; USD 36,000 - 48,000; Full time

Job summary

East Texas Community Clinic Inc is seeking a motivated Receptionist to greet patients, register them, and coordinate appointments and documentation. You will manage billing information, inform patients about procedures, and maintain accurate records to support quality patient care.

The role requires strong communication, organization, confidentiality, and customer service skills, with responsibilities spanning front-desk tasks, appointment management, and essential clerical support in a busy

Qualifications

• High school diploma required.
• Knowledge of medical terminology, procedures and diagnoses.
• Knowledge of computer and relevant software applications.
• Healthcare insurance knowledge preferred.

Responsibilities

• Greet patients in person and on the phone.
• Register patients according to established protocols.
• Assist patients to complete forms and documentation including medical insurance.
• Ensure patient information is accurate including billing details.
• Inform patients of procedures and policies.
• Maintain and manage patient records.
• Move patients through appointments as scheduled.
• Answer incoming calls and handle inquiries; transfer calls as needed.
• Schedule patient appointments and collect co-pays.
• Schedule hospital admissions, tests, scans, and outside appointments.
• Obtain external medical reports as required by professionals.
• Respond to requests for information and comply with requests.
• Handle incoming/outgoing post and complete clerical duties.
• Maintain stock of forms and office supplies.
• Keep reception area neat and privacy safeguards.

Skills

Communication

Info collection

Planning

Organizing

Attention to detail

Customer service

Adaptability

Confidentiality

Education

High school diploma

Tools

Microsoft Office

EMR/EHR systems

Job description

Attend to patients on the phone and in person. Coordinate and organize appointments and documentation to facilitate the smooth running of the healthcare environment and support delivery of quality patient care.Job Duties and Responsibilitiesgreet patientsregister patients according to established protocolsassist patients to complete all necessary forms and documentation including medical insuranceensure patient information is accurate including billing informationinform patients of medical office procedures and policymaintain and manage patient recordsmove patients through appointments as scheduledanswer incoming calls and deal with inquiriestransfer calls as requiredschedule patient appointmentscollect co-pays and paymentsschedule hospital admissions, tests, scans and outside appointments for patientsobtain external medical reports as required by medical professionalsrespond and comply to requests for informationdeal with incoming and outgoing postcomplete other clerical duties as assignedmaintain stock of forms and office suppliesensure reception area is well maintained, neat and cleansafeguard patient privacy and confidentialityEducation, Qualifications and Experiencehigh school diplomaknowledge of medical terminology, procedures and diagnosisknowledge of computer and relevant software applicationsknowledge of general administrative and clerical proceduresworking knowledge of healthcare insurance preferredKey Competencies and Skillscommunication skills - able to listen effectively and express oneself in a clear and articulate mannerinformation collection and management - able to collect, organize and monitor data efficientlyplanning and organizing - able to multi-task, prioritize and schedule tasks and activitiesattention to detail - able to produce accurate and high quality work through concern for all areas involvedcustomer service skills - able to develop good customer relationships with a focus on achieving customer satisfactionadaptability - able to adjust approach to meet changing demands and situations including dealing with diverse peopleconfidentiality - able to maintain confidentiality and adhere to ethical standards