Medical Receptionist

Russell Tobin; Tempe (AZ); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Healthcare coverage (medical, dental,視

401(k) retirement savings

Life & disability insurance

Employee discounts with vendors

Job summary

Russell Tobin is seeking a document routing specialist to support healthcare operations in Tempe, AZ. The role focuses on secure handling of patient records and accurate routing of documents across care teams.

You will classify documents, verify patient identifiers, and fix discrepancies while adhering to HIPAA guidelines. Flexibility for onsite shifts, including nights and weekends, is required.

Qualifications

• At least 6 months of experience in data entry, document processing, or administrative support OR 1 year in a healthcare office or patient-facing environment.
• Proficient with basic computer skills.
• Ability to work a flexible onsite schedule, including nights, weekends, and holidays.
• Must have a high school diploma or equivalent.

Responsibilities

• Follow HIPAA rules to protect patient privacy in all document handling and routing activities.
• Classify documents and route them to the appropriate department or owner for follow-up and action.
• Flag high-priority items and delete non-actionable items per protocol.
• Process flagged document tasks by verifying at least two matching patient identifiers before filing a document to a patient's chart.
• Contact originating facilities to resolve patient identity discrepancies.
• Resolve incomplete name or date-of-birth tasks by reviewing the patient's chart for corrected documents and conducting facility outreach as needed.

Skills

Data entry

Document processing

Administrative support

Education

High school diploma or equivalent

Tools

EHR systems

Document management platforms

G Suite

Job description

We are a collaborative, patient-centered group within Centralized Support Services (CSS) committed to making healthcare operations more efficient and reliable. Our Document Routing team ensures that clinical and administrative documents flow seamlessly across providers, nurses, labs, medical records, and administrative queues, supporting the care teams that serve our patients every day.

Key Job Responsibilities

• Follow HIPAA rules to protect patient privacy in all document handling and routing activities.
• Classify documents and route them to the appropriate department or owner for follow-up and action.
• Flag high-priority items and delete non-actionable items per protocol.
• Process flagged document tasks by verifying at least two matching patient identifiers before filing a document to a patient's chart.
• Contact originating facilities to resolve patient identity discrepancies.
• Resolve incomplete name or date-of-birth tasks by reviewing the patient's chart for corrected documents and conducting facility outreach as needed.

Basic Qualifications

• At least 6 months of experience in data entry, document processing, or administrative support OR 1 year of experience in a healthcare office or patient-facing environment.
• Proficient with basic computer skills.
• Ability to work a flexible onsite schedule, including nights, weekends, and holidays.
• Must have a high school diploma or equivalent.

Preferred Qualifications

• Strong attention to detail and ability to maintain accuracy in a high-volume environment.
• Proven organizational and multitasking abilities.
• Familiarity with medical terminology and clinical document types, such as consult notes, lab reports, imaging reports, prior authorizations, pathology reports, referrals, and prescriptions.
• Understanding of provider roles and routing logic, including PCP, VMT, Ordering Provider, Registered Nurses, and Phlebotomist/Lab Support.
• Experience verifying patient identity using multiple identifiers in a healthcare setting.
• Strong verbal communication skills for contacting external facilities to resolve document discrepancies.
• Experience with electronic health record (EHR) systems or document management platforms is a plus.
• Familiarity with G Suite.

Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

Russell Tobin is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Russell Tobin is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations

We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

Only applicable for San Francisco Candidates: Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.