Medical Receptionist

MedStar Health; Tacoma (WA); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading healthcare organization seeks a Medical Receptionist for their clinic in Tacoma. This role involves customer-facing tasks including greeting patients, managing schedules, and performing administrative duties. Ideal candidates will have prior clerical experience and demonstrate excellent customer service in a dynamic healthcare environment.

Benefits

Comprehensive benefits package

Competitive salary

Paid time off

Medical and dental benefits

Qualifications

• Minimum one year of clerical and/or receptionist experience, or six months in a medical setting.
• Ability to greet patients and handle phone calls professionally.
• Post-high school office procedures preferred.

Responsibilities

• Serve as the first point of contact for patients.
• Schedule appointments, manage registrations, and handle payments.
• Assist in operating basic office equipment.

Skills

Customer service

Office procedures

Education

Relevant Certificate (e.g., Medical Office Assistant)

Job description

You Belong Here.

At MultiCare, we strive to offer a true sense of belonging for all our employees. Across our health care network, you will find a dynamic range of meaningful careers, opportunities for growth, safe workplaces, and flexible schedules. We are connected by our mission - partnering and healing for a healthy future - and dedicated to the health and well-being of the communities we serve.

FTE: 1 Shift: Day Schedule: Clinic Hours

Position Summary

The Medical Receptionist is the first in-person point of contact for a patient on behalf of the medical practice. They are responsible for all aspects of front office duties assigned by a clinic. Duties include variations of, receptionist duties-greeting patients, answering phones and directing calls, assisting patients/families; scheduling, registration, charge entry, payment posting, batch balancing, cash reconciliation/balancing, operating several types of basic office equipment, etc. This is an intermediate level position requiring excellent customer service skills. It is highly visible, requiring discretion, good judgment, a pleasant and professional manner and articulate phone voice. Internal and external contacts include patients, families, co-workers, physicians and the general public.

Requirements

• Post high school office procedures preferred


• Minimum one (1) year of clerical and/or receptionist experience; or six (6) months in a medical setting


• Customer service experience


• Degree or relevant Certificate (e.g., Medical Office Assistant, Medical Assistant, Health Unit Coordinator) may be substituted for experience

Our Values

As a MultiCare employee, we'll rely on you to reflect our core values of Respect, Integrity, Stewardship, Excellence, Collaboration, Kindness and Joy. Our values serve as our guiding principles and impact every aspect of our organization, including how we provide patient care and what we expect from each other.

Why MultiCare?

• Belonging: We work to create a true sense of belonging for all our employees
• Mission-driven: We are dedicated to our mission of partnering for healing and a healthy future and the patients and communities we serve
• Market leadership: Washington state's largest community-based, locally governed health system
• Employee-centric: Named Forbes "America's Best Employers by State" for several years running
• Technology: "Most Wired" health care system 15 years in a row
• Leading research: MultiCare Institute for Research & Innovation, 40 years of ground-breaking, clinical and health services research in our communities
• Lifestyle: Live and work in the Pacific Northwest - offering breathtaking water, mountains and forest at every turn

Pay and Benefit Expectations

We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $20.07 - $28.87 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant's years of experience align.

Associated benefit information can be viewed here.