Medical Receptionist

Center for Brain and Spine; Tacoma (WA); On-site; USD 32,000 - 42,000; Full time

Job summary

The Center for Brain and Spine seeks a Medical Receptionist to join our on-site team in the Washington DC–Baltimore area. You will greet patients, manage check-in/out, and maintain a welcoming front desk environment.

You will handle phone inquiries, scheduling, and basic administrative tasks while ensuring patient confidentiality and smooth clinic operations. Ideal candidates bring strong front-desk experience, familiarity with EHR systems, and excellent communication and interpersonal skills to

Qualifications

• High school diploma or equivalent required.
• Experience in a medical office or healthcare setting preferred.
• Ability to use EHR and basic computer applications.
• Strong attention to detail and multitasking in a fast-paced front desk.
• Commitment to patient confidentiality and HIPAA compliance.

Responsibilities

• Greet patients and manage check-in/check-out processes.
• Answer and direct phone calls; schedule and confirm appointments.
• Update patient information in medical office systems.
• Coordinate patient flow with clinical staff and maintain front desk organization.
• Handle insurance and registration documents; collect copays.

Skills

Appointment scheduling

Phone etiquette

Medical terminology

Customer service

Communication

EHR systems

Education

High school diploma or equivalent

Tools

EHR software

Job description

Company Description

Since 2011, the Center for Brain & Spine has provided compassionate, individualized, and comprehensive neurosurgical care to patients in the Washington, DC metropolitan area and around the world. The practice focuses on advanced surgical treatments and procedures, prioritizing the least invasive options available. Whenever appropriate, conditions are treated conservatively using nonsurgical therapies. Led by medical director and board-certified neurosurgeon Dr. Amin Amini, routinely named to Washingtonian’s Top Doctors in Neurosurgery, the center specializes in brain and spine tumors, traumatic brain and spine injuries, stroke, hydrocephalus, degenerative disc disease, back pain, sciatica, and related conditions. Team members join a patient-centered environment committed to excellence in neurological care.

Role Description

The Medical Receptionist is a full-time, on-site role based in the Washington DC–Baltimore Area. In this position, the Medical Receptionist greets patients, manages check-in and check-out processes, and maintains a welcoming and organized front desk environment. Day-to-day responsibilities include answering and directing phone calls, scheduling and confirming appointments, updating patient information in medical office systems, and coordinating patient flow with clinical staff. The role also involves handling insurance and registration documents, collecting copays, maintaining confidentiality of medical records, and supporting the team with general administrative and receptionist duties. This role requires consistent professionalism, clear communication, and a strong commitment to patient service.

Qualifications

• Candidates should possess strong appointment scheduling and medical office workflow skills.
• Candidates should possess professional phone etiquette and front-desk receptionist duties capabilities.
• Candidates should possess familiarity with medical terminology and basic clinical documentation processes.
• Candidates should possess customer service, communication, and interpersonal skills suitable for a patient-facing environment.
• High school diploma or equivalent required; prior experience in a medical office or healthcare setting preferred.
• Ability to use electronic health records (EHR) and basic computer applications (email, scheduling systems, office software).
• Strong attention to detail, organizational skills, and ability to manage multiple tasks in a fast-paced environment.
• Commitment to maintaining patient confidentiality and following HIPAA and clinic policies.