Medical Receptionist

Prismhr Hire; Eggertsville (NY); On-site; USD 32,000 - 45,000; Full time

Job summary

Prismhr Hire seeks a Medical Receptionist to be the friendly face of the practice in New York. You will greet patients, check in, verify insurance with calls as needed, scan documents, collect demographics, and manage the flow from check-in to check-out. Handle inquiries, scheduling, and billing with accuracy and professionalism.

The role requires HIPAA knowledge, basic medical terminology, and strong communication skills to support a smooth patient experience in a busy clinic.

Qualifications

• 2 years of experience at a healthcare facility in a medical receptionist role preferred.
• Working knowledge of medical terminology, HIPAA regulations, ICD and CPT coding recommended.
• Meticulous detail orientation with ability to multi-task.

Responsibilities

• Greet patients and perform check-in tasks.
• Collect and update patient demographics.
• Verify insurance coverage and copays with calling insurers as needed.
• Scan and save documents in Compulink.
• Explain forms and obtain signatures or waivers.
• Handle patient inquiries and emergencies.
• Answer calls professionally and document messages.
• Maintain voicemail log and respond to action items.
• Check texts and email daily for confirmations.
• Schedule appointments and recalls; manage doctors' calendars.
• Coordinate referrals, including cataract and retina.
• Call pharmacies as needed; post payments to ledger.
• Balance daily payments and reconcile to daily report.
• Request medical records as needed.
• Retrieve mail and sign for packages; distribute office-wide.
• Send bills to patients for balances due.
• Maintain clean reception area and office environment.

Skills

Medical receptionist experience

HIPAA knowledge

Medical terminology

ICD/CPT coding familiarity

Multitasking

Excellent communication

Attention to detail

Customer service

Telephone etiquette

Time management

Education

High school diploma or equivalent

Tools

Compulink

Fax/phone/copier

Job description

Summary:

The Medical Receptionist is the face of the practice. He/she answers inquiries, provides information, sets appointments, looks up insurances and directs the flow of the office from check-in to check-out.

Job Duties:

• Greet patients upon arrival and perform check-in tasks.
• Collect and update pertinent patient demographic information. Inf
• Obtain and confirm medical and vision insurances, making calls to insurance as needed to verify coverage and copay.
• Scan documents, including insurance cards, reports, forms and any other documents necessary and save in Compulink.
• Explain intake forms to new patients and obtain any necessary signatures or waivers.
• Handle patient inquiries and emergencies.
• Answer all phone calls in a professional and courteous manner and accurately record and deliver any phone messages.
• Maintain the log of all voicemail calls requiring further action.
• Check texts and email daily, responding to confirmation requests and other messages.
• Schedule future appointments and recalls.
• Maintain Doctors schedules, confirm appointments and mark appointments confirmed.
• Schedule referrals, including those for cataract and retina.
• Call the pharmacy on behalf of the patient or Doctor as needed.
• Collect payments and post to ledger and reconcile the previous business day's payments balancing to daily report.
• Follow up on fax.
• Request medical records or reports from other providers as needed.
• Submit electronic DMV eye test and license renewal requests.
• Retrieve, sort, and deliver mail. Accept and sign for packages and distribute throughout the office.
• Send out bills to patients for balances due.
• Respond to and complete task in action items either from Doctor and/or billing department.
• Maintain clean and orderly reception area.
• Clean, remove trash, sweep, vacuum daily or as needed.
• Other duties as assigned by management.

Education/Experience:

High school diploma or equivalent.

Previous, relevant work-related experience.

Skills/Experience:

• 2 years of experience at a healthcare facility in a medical receptionist role (preferred).
• Working knowledge of medical terminology, HIPAA regulations, ICD, and CPT coding (highly recommended).
• Meticulous attention to detail with the ability to multi-task.
• Strong organizational & administrative skills.
• Ability to work under pressure and react effectively to emergency situations.
• Ability to use discretion while working with sensitive information.
• Excellent documentation, communication, and technology skills.
• Ability to communicate clearly both verbally and in writing and practice active listening.
• Basic office skills and experience using fax, phone, copier, etc.
• Excellent time management.
• Exemplary customer service skills.
• Passionate about healthcare excellence.