Medical Receptionist

Hmixray; Stockton (CA); On-site; USD 35,000 - 45,000; Full time

Job summary

An established industry player in healthcare is seeking a dedicated Patient Service Representative to join their team. This role is pivotal in delivering exceptional patient care and ensuring a smooth experience from the moment patients arrive. With a focus on customer service and effective communication, you'll be responsible for greeting patients, managing their appointments, and safeguarding their information. If you're passionate about making a difference in healthcare and thrive in a fast-paced environment, this opportunity is perfect for you. Join a team that values professionalism and commitment to quality care.

Qualifications

• High School Diploma or GED required.
• Experience in customer service preferred.

Responsibilities

• Greet and register patients in a friendly manner.
• Verify insurance and patient information accurately.
• Schedule and confirm patient appointments.

Skills

Customer Service

Communication Skills

Multitasking

Medical Terminology Knowledge

Education

High School Diploma or GED

Tools

Computer Skills

Job description

Responsibilities

Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join usas a Patient Service Representative,you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21^st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes.

You Will:

• Greet and register patients in a friendly and service-oriented manner.
• Obtain or verify proper insurance and patient information, collect signatures and ensure accuracy and completion of necessary documentation.
• Collect and log all co-pays and fees
• Answer/transfer incoming phone calls.
• Schedule, reschedule or cancel new or current patients, confirm appointments and notify staff of changes when necessary.
• Give patients appropriate orientation for preparatory and safety protocols, and provide directions to facilities if needed.
• Coordinate with the back-office staff for timely and effective care of patients
• Demonstrates competency regarding the need to safeguard patient property and Patient Health Information.
• Safeguards any on site medications in accordance with Company policies, procedures and any legal requirements.
• Demonstrates respect for company property, including any cash and patient financial information on site or on patient portals.
• Is responsive to the needs of others by exhibiting and maintaining professional behavior toward patients and coworkers.
• Demonstrates respect for patient boundaries and cultural sensitivities during all interactions.
• Demonstrates ability to interact diplomatically and sympathetically with patients, their families, and the public in a clinical setting.
• Demonstrates ability to establish, nurture, and maintain cooperative working relationships.

You Are:

• Genuinely passionate about customer service and exercise sound judgement and an ability to remain professional in all situations
• Able to demonstrate effective and professional communication, interpersonal skills and respect with patients, guests & colleagues
• Able to thrive in a fast-paced environment, have a knack for prioritizing work with a structured approach, and enjoy providing world-class customer service

To Ensure Success In This Role, You Must Have:

• High School Diploma or GED
• Intermediate to advanced computer skills
• Strong multitasking and communication skills
• Experience providing exceptional customer service
• Medical terminology knowledge and recent medical/radiology office experience is preferred.