Medical Office Receptionist

BEACON BEHAVIORAL SUPPORT SERVICES; Madison (MS); On-site; USD 28,000 - 36,000; Full time

Job summary

BEACON BEHAVIORAL SUPPORT SERVICES in Madison, MS is seeking a Medical Office Receptionist to act as the first point of contact for patients and visitors. You will manage patient flow, schedule appointments, and maintain accurate records, ensuring privacy and professional service.

The role requires strong communication and organizational skills, familiarity with EHR systems, and a patient-centered approach to healthcare administration.

Qualifications

• High school diploma or equivalent required.
• Experience in a medical office or healthcare environment preferred.
• Familiarity with EHR systems and basic office software.
• Strong communication and interpersonal abilities.

Responsibilities

• Greet and check in patients, verify information.
• Schedule and confirm appointments using EHR.
• Answer calls and respond to inquiries.
• Maintain patient records while ensuring HIPAA compliance.
• Process payments and coordinate with insurers.
• Prepare patient charts for staff.

Skills

Communication skills

Interpersonal skills

Attention to detail

Organizational skills

HIPAA compliance

Education

High school diploma or equivalent

Tools

EHR software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Medical Office Receptionist

Madison, MS, US

3 days ago Requisition ID: 3065

About the Role:

The Medical Office Receptionist serves as the first point of contact for patients and visitors in a healthcare setting, ensuring a welcoming and professional environment. This role is critical in managing patient flow by efficiently scheduling appointments, handling inquiries, and maintaining accurate patient records. The receptionist coordinates communication between patients, medical staff, and external parties, facilitating smooth operations within the medical office. Attention to detail and confidentiality are paramount, as the role involves managing sensitive patient information in compliance with healthcare regulations. Ultimately, the Medical Office Receptionist contributes to the overall patient experience by providing exceptional customer service and supporting the administrative functions of the healthcare facility.

Minimum Qualifications:

• High school diploma or equivalent.
• Previous experience in a medical office or healthcare environment preferred.
• Basic knowledge of medical terminology and healthcare procedures.
• Proficiency with computer systems, including electronic health record (EHR) software and standard office applications.
• Strong communication and interpersonal skills.

Preferred Qualifications:

• Certification as a Medical Administrative Assistant or equivalent.
• Experience with specific EHR platforms such as Epic, Cerner, or Meditech.
• Bilingual abilities, particularly in Spanish or other commonly spoken languages in the community.
• Knowledge of medical billing and coding processes.
• Training in customer service or patient relations.

Responsibilities:

• Greet and check in patients upon arrival, verifying personal and insurance information.
• Schedule, reschedule, and confirm patient appointments using electronic health record (EHR) systems.
• Answer incoming phone calls, respond to patient inquiries, and direct calls to appropriate medical personnel.
• Maintain and update patient records accurately while ensuring compliance with HIPAA and other privacy regulations.
• Process patient payments, handle billing inquiries, and coordinate with insurance providers as needed.
• Prepare and organize patient charts and documentation for medical staff.
• Coordinate communication between patients, healthcare providers, and external agencies to facilitate care delivery.
• Manage office supplies and ensure the reception area is clean, organized, and welcoming.

Skills:

The Medical Office Receptionist utilizes strong organizational skills daily to manage appointment schedules and patient records efficiently, ensuring smooth office operations. Effective communication skills are essential for interacting with patients, healthcare providers, and insurance representatives, facilitating clear and compassionate exchanges. Proficiency with electronic health record systems and office software enables accurate data entry and retrieval, supporting clinical and administrative workflows. Attention to detail is critical when verifying patient information and handling confidential data to maintain compliance with privacy regulations. Additionally, problem-solving skills help the receptionist address patient concerns and resolve scheduling conflicts promptly, contributing to a positive patient experience.