Medical Receptionist

Bay State Physical Therapy; Saugus (MA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Career growth

Professional development

Meaningful work

Team-oriented culture

Job summary

Bay State Physical Therapy is seeking a Medical Receptionist at our Saugus clinic to join a close-knit team that values collaboration and a positive work environment. You will welcome patients, answer phones, verify insurance, and help manage appointments and records to ensure smooth daily operations.

You will support billing and administrative tasks while maintaining strong communication with patients and clinicians in a fast-paced outpatient setting.

Qualifications

• Experience in a medical office, healthcare setting, or front desk role is required.
• Knowledge of insurance verification and patient financial responsibilities is preferred.
• Strong communication and customer service skills are essential.
• Excellent organization and attention to detail are necessary.
• Ability to multitask in a fast-paced environment is required.

Responsibilities

• Welcome patients and provide outstanding customer service.
• Answer phones and assist with scheduling appointments.
• Verify insurance benefits and explain patient financial responsibilities.
• Manage patient intake forms and maintain accurate records.
• Coordinate referrals, authorizations, and insurance approvals.
• Support clinic operations and maintain efficient schedules.
• Assist with billing, payments, and administrative tasks.

Skills

Medical office experience

Insurance verification knowledge

Job description

Bay State Physical Therapy, a leading provider of outpatient physical therapy in the Northeast, is seeking a Medical Receptionist to join our team. At the Saugus clinic, we’re a close-knit team that values collaboration, support, and a positive work environment. Our clinicians enjoy working together in a culture where teamwork comes first and everyone’s contributions are valued.

Conveniently located on Route 1, the Saugus clinic is easily accessible while serving a wide range of patients in the community.

What You'll Do

• Welcome patients and provide outstanding customer service
• Answer phones and assist with scheduling appointments
• Verify insurance benefits and explain patient financial responsibilities
• Manage patient intake forms and maintain accurate records
• Coordinate referrals, authorizations, and insurance approvals
• Support clinic operations and maintain efficient schedules
• Assist with billing, payments, and administrative tasks

What We're Looking For

• Experience in a medical office, healthcare setting, or front desk role required
• Knowledge of insurance verification and patient financial responsibilities preferred
• Strong communication and customer service skills
• Excellent organization and attention to detail
• Ability to multitask in a fast-paced environment

Why Join Us?

• Supportive, team-oriented culture
• Opportunities for career growth and professional development
• Meaningful work that helps improve patients' lives every day
• Collaborative environment where teamwork and patient care come first

Bay State Physical Therapy is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, ancestry, age over 40, protected veteran status, disability, sexual orientation, gender identity/expression, marital status, or other protected class.