Medical Receptionist

Direct-Orthopedic-Care; Round Rock (TX); On-site; USD 28,000 - 30,000; Full time

Job summary

Direct-Orthopedic-Care in Round Rock, TX is seeking a Medical Receptionist for a full-time clerical role. The position offers $20.00 to $22.00 hourly and requires delivering a welcoming, patient-focused experience.

You will manage guest flow, verify benefits, schedule appointments, answer phones, collect payments, and open/close the clinic, ensuring PHI privacy and compliance with HIPAA standards. Bright communication, professional hospitality, and accurate data handling are essential to support

Responsibilities

• Lead registration, verify benefits, and checkout procedures.
• Collect guest payments at time of service.
• Lead end-of-day closing procedures.
• Provide a genuine welcome and manage hospitality.
• Maintain guest confidentiality and HIPAA compliance.
• Oversee customer service protocols to resolve guest questions at checkout.
• Perform general office duties including mail, cash handling, and lobby upkeep.

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Medical Receptionist

Full Time Clerical Round Rock, TX, US

2 days ago Requisition ID: 1945

Salary Range: $20.00 To $22.00 Hourly

As the Receptionist, I report to the Practice Manager. I create the initial connection with all DOC guests and ensure that our Core Value of tenacious caring occurs from the moment they enter our DOC clinic until the time they exit. I do this by understanding the value of communication, a helpful hand and the importance of relating to one’s needs.

Lead Outcomes

• I lead registration, benefits verification and check out procedures.
• I am able to collect guest payments at time of service.
• I lead the end-of-day closing procedures.
• I provide a genuine welcome to our guests as they enter DOC and lead hospitality efforts by maintaining a courteous, attentive and professional manner.
• I maintain guest confidentiality and ensure PHI is secure at all times. I obtain a comprehensive knowledge and working understanding of HIPAA regulations and continual compliance.
• I lead DOC costumer service protocols to ensure each guest departs with all of their questions answered and check out procedure complete.
• I lead office duties including distribution of mail, maintain change till for accuracy, replacement of refreshments in lobby and other general office duties as assigned.

Core Responsibilities

• I facilitate guest flow by notifying providers and other team members of guests’ arrival, having awareness of delays, and providing continual communication with all.
• I provide assistance to new guests, update existing guest demographics, collect personal and financial information, and gather payments.
• I answer phones, return calls and schedule appointments in professional and timely manner while following all DOC protocols.
• I verify benefits information for guests and obtain test precertification/authorizations when necessary.
• I'm responsible for opening and closing clinic and for maintaining a clean and organized lobby throughout the day.
• I assist our guests as needed.

I exemplify the following competencies

• My leadership is proactive.
• My behaviors and standards model DOC's values and deliver a service experience that is unrivaled.