Medical Receptionist

IHA; Pinckney (MI); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading healthcare provider in Michigan is seeking a Medical Receptionist to serve as the first point of contact for patients. The role involves greeting visitors, managing patient information, and coordinating appointments. Ideal candidates will have strong communication skills and experience in customer service or medical settings. Join a team dedicated to providing exceptional care and support to diverse populations.

Qualifications

• 1-2 years of experience in medical or customer service preferred.
• Understanding of insurance verification.

Responsibilities

• Greet all visitors courteously and meet their needs.
• Obtain patient registration info and verify insurance.
• Schedule and confirm appointments per office protocols.

Skills

Communication

Problem Solving

Organizational Skills

Education

High School Diploma or GED

Tools

Microsoft Office

Electronic Medical Records

Job description

POSITION DESCRIPTION:

Serves as a first point of contact for external customers in the office and on the phone, acting as a liaison between external customers and medical staff. Greets, instructs, and assists customers in obtaining services within the office and IHA. Obtains and communicates necessary patient and visit information to billing staff to facilitate efficient patient flow and accurate billing.

ESSENTIAL JOB FUNCTIONS:

Note: Not all Medical Receptionists will perform all functions; some may focus on specific areas such as serving Refugee Patient Populations or digital campaigns.

Medical Receptionist I Responsibilities

• Greet all visitors courteously and meet their needs.
• Obtain patient registration info, verify insurance, prepare charts, and notify clinical staff of arrivals.
• Complete patient forms, collect payments, and ensure charges are posted correctly.
• Retrieve and file EMR/paper charts and reports.
• Answer calls following etiquette guidelines, relay messages promptly.
• Schedule and confirm appointments per office protocols.
• Assist with rescheduling clinics and communicate overbookings to leadership.
• Send out new patient paperwork via MyChart or mail.
• Manage the daily Work Queue.
• Support payment and charge posting accuracy.
• Assist with overdue reports and patient outreach.
• Maintain a neat work area and waiting room.
• Support other offices, participate in meetings and training.
• Perform additional duties as assigned.

Additional responsibilities for those serving Refugee Populations include:

• Provide intake, prepare charts, and schedule appointments, considering patient needs.
• Coordinate with service providers and communicate in patients’ primary languages.
• Arrange translation services through qualified interpreters when needed.
• Serve as the primary contact for refugee patient-related staff communication.
• Enter demographic data, generate reports, and analyze intake process impacts.

For digital campaign roles, additional duties include:

• Follow up on digital applications and send paperwork.
• Engage with applicants and promote seminars.

ORGANIZATIONAL EXPECTATIONS:

• Create a positive, professional, service-oriented environment aligned with IHA and Trinity Health values.
• Work effectively as part of the reception team.
• Ensure safety, complete training, and adhere to policies and procedures.
• Maintain confidentiality and demonstrate cultural sensitivity.
• Use resources efficiently and pursue ongoing professional development.

MEASURED BY: Performance aligned with IHA CARES Values as per the IHA Performance Review.

ESSENTIAL QUALIFICATIONS:

• High School Diploma or GED, or valid work permit for ages 15-17. Relevant coursework preferred.
• No specific credentials required.
• 1-2 years of experience in medical or customer service preferred.

POSITION REQUIREMENTS (ABILITIES & SKILLS):

• Understanding of insurance verification.
• Excellent communication skills, including phone etiquette.
• Proficiency with electronic medical records, Microsoft Office, and computer navigation.
• Knowledge of medical terminology.
• Team-oriented, professional demeanor.
• Ability to work with diverse populations and across organizational levels.
• Cross-training ability and good organizational skills.
• Sound judgment and problem-solving skills.
• Confidential handling of information.
• Ability to travel between office sites.

MINIMUM PHYSICAL EXPECTATIONS:

• Keyboarding, filing, phone work, and extensive computer use.
• Walking, standing, bending, reaching, and lifting under 30 lbs occasionally.
• Visual and manual dexterity required for office equipment.

MINIMUM ENVIRONMENTAL EXPECTATIONS

Typical office environment with exposure to contagious diseases. Interaction with distressed individuals can be stressful and requires adaptability.