Medical Receptionist

Piedmont HealthCare; Mooresville (NC); On-site; USD 19,000 - 25,000; Full time

Job summary

Piedmont HealthCare PA in Mooresville, NC seeks a friendly receptionist to greet patients, manage phone calls, schedule appointments, verify insurance, collect co-pays, and maintain charts. The role requires attention to detail and HIPAA compliance.

You will support multiple departments, prepare documents, and ensure a smooth front-desk operation in a busy medical office.

Qualifications

• High school diploma or GED required or equivalent.
• Minimum of one year in customer service; healthcare reception experience preferred.
• Typing proficiency and basic computer skills are expected.
• Ability to communicate clearly and maintain professional demeanour.

Responsibilities

• Greet customers in a polite, prompt, and helpful manner and direct them to the appropriate department.
• Answer telephones, take messages, and manage appointment scheduling and registrations.
• Verify insurance coverage and collect co-pays; prepare and file patient documents.
• Maintain a clean waiting area and assist with clerical tasks as needed.
• Process photocopying, scanning, and distribution of medical records and notes.
• Ensure HIPAA compliance at all times.
• Open/close office at appointed times and manage mail accordingly.
• Support office staff with routine tasks and data entry as required.

Skills

Reception tasks

Customer service

Phone etiquette

Filing & records

Education

High school diploma or GED

Tools

Telephone system

Computer

Job description

Description

If your application is selected, one of our hiring managers will reach out to you for an interview.

Responsible for greeting customers, answering telephones taking telephone messages, making appointments and registrations, calling patients to remind of appointments, making referral appointments with due diligence, verifying insurance coverage, collecting payment from patients, filing patient notes in charts, re-filing charts, scanning insurance cards, face sheets, charts, etc., making copies of patient’s insurance cards and patient notes, making appropriate copies of medical records to send to other physicians, providing information, communicating with departments.

ESSENTIAL FUNCTIONS:

1. Greets customers in polite, prompt, helpful manner. Provides any necessary instructions/directions. Informs appropriate department/person of person’s arrival. Additionally, receives visitors and drug representatives and notifies appropriate person.
2. Completes necessary paperwork, such as encounter forms. Uses computer system to generate information necessary for billing.
3. Updates patient information, collects co-pays, provides any necessary forms needing completion, and obtains signatures as necessary.
4. Maintains clean, orderly waiting area and reading materials.
5. Answers phone in pleasant manner and deals with customer needs expeditiously.
6. Supplements office staff as reception tasks permit by assisting with photocopying, computer input/typing, scheduling laboratory or radiology work as directed.
7. Counts cash drawer daily and goes to bank as necessary.
8. Opens and closes office at appointed time.
9. Collect, sort, distribute and prepare mail as assigned by office.
10. Key charges and makes any edits as necessary as assigned by office.
11. Checks and maintains office supply inventory as assigned by office.
12. Preparation of prescriptions to pharmacies as assigned by office.
13. Maintains HIPAA compliance at all times.
14. Attends office staff meetings, records minutes and maintains in a file accessible to all staff.
15. Such other and further responsibilities as may be deemed necessary.

Requirements

EDUCATION:

High school diploma or GED.

EXPERIENCE:

Minimum of one-year experience in customer service setting, requires at least six months receptionist experience in health care setting to apply.

REQUIREMENTS:

50 wpm typing skill preferred.

KNOWLEDGE AND SKILL REQUIREMENTS:

1. Knowledge of reception tasks, clinic policies/procedures, paperwork.
2. Knowledge of how to use office equipment including phone, computer.
3. Knowledge of customer service concepts and techniques.
4. Skill in using office equipment satisfactorily and handling paperwork/filing adequately.
5. Skill in customer service principles by creating a pleasant waiting room atmosphere.
6. Ability to communicate clearly in person and on the phone and establish/maintain cooperative relationships with patients, families, physicians, staff and other customers.
7. Ability to organize and prioritize tasks effectively.
8. Ability to read, understand and follow oral written instructions. Can file correctly by alphabetic or numeric systems.

ENVIRONMENTAL/WORKING CONDITIONS:

Office setting, well ventilated and well lighted.

PHYSICAL/MENTAL DEMANDS

Sitting/standing for long periods of time. Requires eye-hand coordination, finger dexterity. Must be able to view computer screens for long periods. Occasional stress related to workload and customers with problems.