Medical Receptionist

Piedmont HealthCare PA; Mooresville (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Piedmont HealthCare PA is seeking a receptionist for our Mooresville, NC area medical office. The role requires greeting patients, handling phone calls, scheduling, and processing payments, with attention to HIPAA and patient privacy.

The ideal candidate will have at least one year in customer service, including six months in health care reception, accurate typing, and the ability to prioritize tasks in a busy clinic environment.

Qualifications

• High school diploma or GED.
• Minimum of one-year experience in customer service setting, requires at least six months receptionist experience in health care setting to apply.
• 50 wpm typing skill preferred.
• Knowledge of reception tasks, clinic policies/procedures, paperwork.
• Ability to communicate clearly in person and on the phone.
• Ability to organize and prioritize tasks effectively.

Responsibilities

• Greets customers in polite, prompt, helpful manner and directs to the appropriate department.
• Completes paperwork and uses computer systems to assist with billing.
• Updates patient information, collects co-pays, and obtains signatures.
• Maintains clean, orderly waiting area and reading materials.
• Answers phone pleasantly and handles customer needs promptly.
• Assists with photocopying, typing, and scheduling laboratory or radiology work.
• Counts cash, balances drawer, and makes bank deposits as needed.
• Opens and closes the office on schedule.
• Distributes mail and assists with office duties.
• Enters charges and edits as directed by the office.
• Maintains HIPAA compliance at all times.
• Attends staff meetings and records minutes for staff access.
• Performs other duties as needed.

Skills

Reception tasks

Customer service

HIPAA compliance

Telephone handling

Typing 50 wpm

Education

High school diploma or GED

Tools

Office equipment (phones, scanners)

Computer system

Job description

Description

Looking for PRN, PT & FT Positions.

If your application is selected, one of our hiring managers will reach out to you for an interview.

Requires medical office experience to apply

Responsible for greeting customers, answering telephones taking telephone messages, making appointments and registrations, calling patients to remind of appointments, making referral appointments with due diligence, verifying insurance coverage, collecting payment from patients, filing patient notes in charts, re-filing charts, scanning insurance cards, face sheets, charts, etc., making copies of patient’s insurance cards and patient notes, making appropriate copies of medical records to send to other physicians, providing information, communicating with departments.

ESSENTIAL FUNCTIONS:

1. Greets customers in polite, prompt, helpful manner. Provides any necessary instructions/directions. Informs appropriate department/person of person’s arrival. Additionally, receives visitors and drug representatives and notifies appropriate person.
2. Completes necessary paperwork, such as encounter forms. Uses computer system to generate information necessary for billing.
3. Updates patient information, collects co-pays, provides any necessary forms needing completion, and obtains signatures as necessary.
4. Maintains clean, orderly waiting area and reading materials.
5. Answers phone in pleasant manner and deals with customer needs expeditiously.
6. Supplements office staff as reception tasks permit by assisting with photocopying, computer input/typing, scheduling laboratory or radiology work as directed.
7. Counts cash drawer daily and goes to bank as necessary.
8. Opens and closes office at appointed time.
9. Collect, sort, distribute and prepare mail as assigned by office.
10. Key charges and makes any edits as necessary as assigned by office.
11. Checks and maintains office supply inventory as assigned by office.
12. Preparation of prescriptions to pharmacies as assigned by office.
13. Maintains HIPAA compliance at all times.
14. Attends office staff meetings, records minutes and maintains in a file accessible to all staff.
15. Such other and further responsibilities as may be deemed necessary.

Requirements

EDUCATION:

High school diploma or GED.

EXPERIENCE:

Minimum of one-year experience in customer service setting, requires at least six months receptionist experience in health care setting to apply.

REQUIREMENTS:

50 wpm typing skill preferred.

KNOWLEDGE AND SKILL REQUIREMENTS:

1. Knowledge of reception tasks, clinic policies/procedures, paperwork.
2. Knowledge of how to use office equipment including phone, computer.
3. Knowledge of customer service concepts and techniques.
4. Skill in using office equipment satisfactorily and handling paperwork/filing adequately.
5. Skill in customer service principles by creating a pleasant waiting room atmosphere.
6. Ability to communicate clearly in person and on the phone and establish/maintain cooperative relationships with patients, families, physicians, staff and other customers.
7. Ability to organize and prioritize tasks effectively.
8. Ability to read, understand and follow oral written instructions. Can file correctly by alphabetic or numeric systems.

ENVIRONMENTAL/WORKING CONDITIONS:

Office setting, well ventilated and well lighted.

PHYSICAL/MENTAL DEMANDS

Sitting/standing for long periods of time. Requires eye-hand coordination, finger dexterity. Must be able to view computer screens for long periods. Occasional stress related to workload and customers with problems.