Medical Receptionist

HealthPartners; Maple Grove (MN); On-site; USD 32,000 - 42,000; Full time

Job summary

Park Nicollet is seeking a Medical Receptionist to join our team. You will greet patients, collect co-pays, schedule follow-ups and support departmental clerical duties across Call Center and Front Desk functions.

Role requires 6 months related experience, accurate computer/keyboard skills and knowledge of medical terminology. You will work in a fast-paced environment with a focus on patient satisfaction and confidentiality.

Qualifications

• 6 months related experience
• Accurate computer/keyboard skills required
• Knowledge of age-related growth and development principles
• Proficient in operation of telephone, headset, PC, printer, copier and fax machine

Responsibilities

• Greet patients at Front Desk
• Collect co-pays and schedule follow-up appointments
• Handle incoming calls in Call Center or site environment
• Provide clerical support to department
• Maintain patient confidentiality and courteous service

Skills

Strong communication

Customer service

Telephone etiquette

Data entry

Medical terminology

PC keyboarding

Confidentiality

Tools

Phone system

PC/computer

Copier/ Fax machine

Job description

Medical Receptionist

Park Nicollet is looking to hire a Medical Receptionist to join our team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day.

Position Summary:

Call Center:

If an employee’s main tasks are dedicated to incoming calls in a Call Center environment; the primary purpose of this position is to handle incoming calls while maintaining a minimum of 93% availability of staffed sign rapidly and accurately on time during scheduled hours. Employees will meet the department specific agent expectations regarding measurement and follow the defined guidelines and processes of the department.

Front Desk:

The primary responsibilities for employees providing support within a department are to greet patients, collect co-pays, schedule follow-up appointments and referrals and support departmental clerical duties.

Both areas will provide support to the department/site ensuring quality service through timely and courteous assistance and provide service support to patients who request our care.

Work Schedule:

M, W, Thr, Fri- 11:30am - 8:00pm
Tuesday- 8:00am - 4:30pm

Required Qualifications:

• Education, Experience or Equivalent Combination:
  • 6 months related experience
• Licensure/ Registration/ Certification:
  • NA
• Knowledge, Skills, and Abilities:
  • Accurate computer/keyboarding skills required.
  • Demonstrates knowledge of age-related growth and development principles necessary to provide appropriate service and assure safety of patients.
  • Must be proficient in the operation of the following types of equipment: telephone and headsets, PC, printer, photo copier and fax machine.

Preferred Qualifications:

• Education, Experience or Equivalent Combination:
  • Some medical background preferred.
• Licensure/ Registration/ Certification:
  • NA
• Knowledge, Skills, and Abilities:
  • Strong verbal and written communication skills
  • Human relations sensitivity and customer service skills
  • Listening and telephone etiquette skills
  • Medical terminology knowledge desirable
  • Comfort in asking patients for copays and race collection.
  • Ability to promote and maintain good patient relations and patient confidentiality.
  • Ability to work in a fast-paced and structured environment.
  • Ability to sit for long periods of time.
  • Ability to key for long periods of time.